| Job Description |
*As the Store Management staff, you will be managing a fast paced store providing excellent customer service experience to all customers.
*Accountable to maximize store contribution through exploiting every opportunity to drive sales.
*Lead by example to coach the Department Managers to drive sales, reduce stock loss, maximize merchandising opportunities and maintain cost controls.
* Actively use sales information to make business decisions to maximize sales opportunities through commerciality & outstanding customer service.
* Provide clear direction & ensure co-operation between all areas of the store team.
* Ensure Sales team deliver highest possible levels of customer service in store & that this is prioritized at all times to maximize sales.
* Achieve company sales targets.
* Ensure the store consistently reflects highest possible standards of merchandising, housekeeping & recovery.
* Regularly monitor & review layouts to ensure best & worst selling lines are correctly positioned.
* Accurately & efficiently communicate any stock issues, ideas or recommendations to the brand merchandising team.
* Actively seek & exploit all additional opportunities to promote sales.
* Ensure that all merchandise is correctly received & displayed on the sales floor.
* Follow Visual Merchandising guidelines, ensuring all garments are displayed on the shop floor & garment care standards are consistently maintained.
* Be aware of the current season trends & visual layout.
* Ensure that all management are well informed of the collection, advertising campaigns, promotions, sales activities & other company projects.
* Initiate & drive the highest possible standards of in-store visual impact, merchandising & layout within divisional guidelines.
* Ensure that staff & management for maximum coverage at peak trading periods & the store have the right people in the right place at the right time.
* Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures, processes and guidelines.
* Coach, develop and mentor the store team.
* Develop one's own team within the store in liaison with Operations, HR and Training Departments.
* Ensure the highest possible standards of customer service are offered on a daily basis. |
