| Job Description |
Department Management and Store Standards
•Maximize department sales and productivity metrics in line with shop targets
•Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff
•Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
•Ensure and monitor all products are price tagged and bar-coded before display
•Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
•Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence
•Ensure the highest standards of housekeeping,health standards are maintained in store at all times
•Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts
•Inspect merchandise for quality control and report any defects
•Ensure on-time clearance of all soiled and damaged merchandise
•Monitor and implement sales promotion and event in the stores
Store Merchandise/ Merchandising
•Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate
•Ensure and monitor promotions, sell offs and ageing stocks
•Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items
•Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team
•Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
•Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
Customer Service
•Monitor and ensure adherence of customer service standards within the department
•Provide customer satisfaction by delivering exceptional customer service
•Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service
•Communicate appropriately with customers including proactive greeting and acknowledgement
•Deal with customer queries and complaints effectively
•Follow procedures for dealing with specific customer orders |
