| Job Description |
Job Summary
- Direct the activities of the Division in order to achieve its business and quality objectives as a profit center; controls expenditures inline with the budget provisions; promotes professional & healthy work environment among the employees of the division.
Duties & Responsibilities
- Develop Sales & Marketing strategies for the division and monitors the performance of the division accordingly.
- Conduct comprehensive market studies; take all external and internal factors into consideration; identify strategic actions to be taken (such as introducing products, market campaigns, prices, etc) and negotiate the Directors accordingly.
- Responsible of determining prices and profit margins and for the preparation of price lists.
- Set targets for subordinates and monitor their performance accordingly; meet with concerned staff on daily basis to discuss the accomplishment of targets, collection of payments, clients, etc.
- Personally handle important Clients and Accounts.
- Ensure that Heavy Vehicles Personnel provide customers with a confident and responsive attitude that will ultimately produce a superior customer service and generate growth of sales.
- Implement instructions and follow guidelines issued by the Executive Director and After Sales Director.
- Prepare, implement, and supervise development strategies to enhance the caliber of employees, procedures, policies, and systems in a manner that guarantees customer satisfaction and cost efficiency.
- Responsible for the management of inventory and replenishment orders; ensure that an acceptable level of stock for necessary products is maintained at all times; approve orders after taking the final approval from the Executive Director.
- Sustain smooth communication channels with principals regarding supplies, prices, payment terms of products; ensure the availability of technical support, policies & standards, procedures, work instructions, etc.
- Review and approve monthly Sales & Inventory reports and the output of the division with a view to increase the efficiency and to reduce the operational cost while maintaining if not increasing the quality levels of the services provided to customers; report to Directors accordingly.
- Provide guidance (technical, administrative, etc) to his subordinates; take immediate and remedial action during emergencies.
- Keep the Executive Director fully informed on all important incidents within the division.
- Participate in the weekly/monthly meetings of Division Heads; discuss common and pending issues accordingly.
- Ensure that all customer care related activities such as conducting customer satisfaction surveys; handling customer complaints, increasing customer awareness, and analyzing customer feedback are prepared by responsible subordinates.
- Prepare Annual budget for the Division and monitors expenditures accordingly.
- Conduct yearly performance appraisals for subordinates; delegate responsibility as necessary.
- Approve leaves (sick, annual, etc) for subordinates; ensure that Personnel Department is updated properly.
- Outline training programs for the Division in coordination with subordinates.
- Perform other duties and responsibilities as agreed upon by the Executive Director and Job holder.
Note: Statements mentioned here above reflect the general duties and responsibilities necessary to perform the principal functions of the job, and shall not be constructed as a detailed description of the entire work requirements that may be inherited by the job.
Reporting Channels
- Report to the President & CEO.
Work Contacts
Internal Work Contacts:
- Interact with Subordinates as necessary.
- Interact with the GM – After Sales & Service.
- Interact with Workshop Managers.
- Interact with the CFO.
- Interact with the HR Department.
- Interact with the Personnel Division.
- Interact with the GM - Spare Parts.
External Work Contacts:
- Interact with customers.
- Product principal(s).
- Foreign & local suppliers.
- Advertising & publication companies.
Work Conditions
- Spend most of the time in an air conditioned areas; job requires visiting the customers; Job may require working overtime or in holidays as necessary. |
