| Job Description |
Under supervision of the Assistant Manager, I.T., install, maintain, troubleshoot and upgrade computer hardware, software, personal computer networks, peripheral equipment and company-wide electronic mail systems or exchange servers; assist users in the effective use of the system; make recommendations regarding hardware and software acquisitions; prepare documentation and provide user assistance to company-staff; and perform related work as required
1. Install, configure and upgrade operating systems and software, using standard business and administrative packages;
2. Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware;
3. Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.
4. Act as a technical resource in assisting users to resolve problems with equipment and data.
5. Assist in making hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment.
6. Maintain current knowledge of hardware, software and network technology and recommends modifications as necessary.
7. Back up operational data on the contingency system / backup media and uploading to restored system.
8. Schedule backup for MS Exchange Server and ERP system.
9. Perform and handle administrative support tasks for the General Services Department functions and all other related work as may be assigned.
• Associate Degree required; Computer Science Graduate (B.Sc) or Engineering (B.E) Graduate from a recognized University, Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE) and/or CISCO Certified Network Associate (CCNA) or CISCO Certified Network Professional (CCNP) are definite advantage.
• At least four 4 years total experience in related I.T. support role and experience working in an electronically-networked office setting or with ERP systems such as ORACLE or SAP ERP will be a definite advantage |
