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Account Director - Groups & Events

Sheraton Grand Hotel, Dubai

5 - 6 years Dubai - United Arab Emirates

Any Nationality


, Posted on March 8, 2018 1 Opening

Job Description

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At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all we ve got on property and off. When guests stay with us, it s not just a room with a bed that they re buying. It s an experience. We re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters and feature the Sheraton Sweet Sleeper Bed. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.
POSITION PURPOSE
In conjunction with the Associate Director of Sales, this position is responsible for maximizing Rooms / Apartments / F&B / Conference and Banqueting. Proactively uncovering new prospects for the Hotel, and maximizing conversion of business in line with the Hotels budgetary goals. This position requires a high degree of self-motivation and the ability to work unsupervised using own initiative.
ESSENTIAL FUNCTIONS
•This position is responsible for the development of new Groups/ Events business from local and international Market
•Proactively manage a number of key accounts/key prospects in the pre-determined Markets and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account / key prospect and ensure all follow up is executed in a timely manner
•Proactively prospecting new accounts for the Hotel and Starwood properties worldwide and following the sales process through to convert into producing accounts
•Take personal responsibility to ensure that Standards are maintained and that the system is utilized to its full capacity including the mandatory smart contracting process.
•Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to the Events Team.
•To attend when required trade and networking events as a representative of Sheraton Grand Hotel, Dubai ensuring that the quality image of the organization is portrayed, and that every opportunity is taken to promote the Hotel.
•To take personal responsibility for understanding the Sales Plan of the Hotel and the required budgetary guidelines, to enable empowered decisions in all rate negotiations.
•To actively direct, guide and support the Sales Managers, Sales Specialists and the Sales coordinator to assist them to carry out their roles effectively.
•Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
•To take responsibility for the compilation and execution of weekly, monthly and quarterly sales action plans as agreed with the Director of Sales
•To arrange and manage familiarization trips and educational in line with business needs.
•Maintain knowledge of your pre-determined markets, competition and customers.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
•Minimum of 5 years of experience in Sales as Sales Manager is required in hotel industry
•Superior analytical skills required.
•Bachelor degree required; additional education in sales and marketing fields preferred.
•Have the ability to effectively communicate with other departments.
•Embrace and value operational guidelines and brand standards.
•Have the ability to plan and prioritize in order to achieve deadlines.
•Have the awareness of maximizing the returns to all stakeholders.


Industry Type : Hotels / Hospitality
Functional Area : Accounts / Taxation / Audit / Company Secretary

Keywords

Operations Networking Sales Coordinator Key accounts Sales process Sales planning Associate Director Analytical skills Guest service Account Director

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Sheraton Grand Hotel, Dubai

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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