Account Director

Thunes

Responsibilities:

• Ensures satisfaction amongst existing accounts to achieve positive account retention and contractual health
• Develop account plans and strategies and execute on them to increase revenue and market share
• Continually drive revenue within accounts through cross and up sell opportunities
• Be an advocate for their business, help the company to understand their demands/needs
• Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service
• Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.), Full ownership of customer requests and exploring new opportunities to add value
• Acts as trusted partner ensuring account retention, contractual health, well-being, and maximum satisfaction of clients
• Ensures best-in-class, methodical partner management rooted in KPIs
• Ensures all specific reports and records are completed within timeframe, including utilization of CRM tool with precision
• Provides timely feedback to leadership about performance, sales activity, account management status and ongoing strategy
• Initiate and maintain strong working relationship with colleagues and customers to ease communication channels and facilitate resolutions for issues

Skills/Qualifications:

You're a natural people person who isn't afraid to get scrappy to solve customer issues; you're excited to become an expert in the high-growth technology businesses that rely on Thunes; you're an energized and organized self-starter; you're highly analytical and have a track record for improving the processes and organizations around you.