Develops strategies to solicit new business, expand business territory, and fulfill business quotas.
Tracks sales opportunities to develop a sales funnel of potential customers.
Builds relationships with various customer departments (e.g., Accounts Payable, Purchasing, etc.) to solidify customer contacts used to retain business.
Educates customers on UPS web site features (e.g., login, tracking, service, etc.) to ensure transactional access and promote UPS's technological advantages.
Develops customized rate comparisons to highlight the financial benefits of shipping with UPS.
Reviews Total Enterprise Account Management System (TEAMS) to ensure accuracy of customer contact information.
Reviews inbound and outbound manifests (i.e., shipping reports) of daily freight shipments to identify new shipments, business growth, and customer shipment reductions.
Educates customers on billing processes and cycles to protect business revenue flow and ensure accurate billing.
Resolves customer inquiries (e.g., billing, etc.) to build trust and credibility and maintain customer satisfaction.
Entertains customers to create customer loyalty, show appreciation, and promote business growth. Exchanges customer information cross-functionally to share sales leads for business development.
Fosters relationships with Small Package team members to identify opportunities and consolidate UPS offerings.
Educates peers on freight service guidelines (e.g., preferred customers, high risk freight, etc.) to provide opportunities for service bundling.
Collaborates on service proposals to enhance cross-selling bids.
Corresponds with Small Package management to provide status on opportunities in process.
Recognizes when customers are having issues or experiencing difficulties; monitors customer buying patterns and identifies changes in buying patterns; asks appropriate questions to identify resolution to basic customer issues and recommends solutions to others.
Excellent freight import & export knowledge, in regards to documentation, rules & regulation.
Must carry a university degree with at least 3 year solid sales track record.
Candidate must have an excellent presentation skills and able to prepare and project the forecast on revenue, gross profit, volume, customers.
Result oriented and target driven with excellent market & customer knowledge.
Candidate must hold transferable iqama, so has to be placed in Saudi Arabia. (Iqama validity minimum 3 months)