Responds to customer questions, complaints, and inquiries to meet customer needs.
Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.).
Educates customers to use existing service channels or redirects service issues to expedite problem resolution.
Maintains up-to-date knowledge of UPS s products and services to generate appropriate sales solutions.
Researches competitor strategies, capabilities, and pricing patterns to identify ways to position UPS s products advantageously.
Coordinates with the National Inside Sales team on sales strategies, when the size of the customer exceeds 50k in annual core package spend, to ensure adequate coverage and maximize business potential.
Enters sales leads into the account management system to coordinate inside and external sales and to maximize business opportunities.
Records and updates account activity (e.g., call notes, billing updates, etc.) to ensure customer information and interactions are accurately documented.
Notifies the Operations Center of changes in account status and customer business hours to appropriately schedule pick-ups.
Result oriented and target driven with excellent market & customer knowledge.
Business driven, self starter, self motivated, excellent territorial planner, communicator and executer. Able to deliver the UPS service professionally and build relationship at all level.
Researches customer business models and operating structures to offer strategic logistic solutions. Demonstrates an understanding of how various business functions support the strategic objectives of a business and offers sales solutions that map to business objectives.
Demonstrates a basic understanding of customers' business functions that support strategic objectives; works closely with others to research customer business models and operating structures; provides input into developing client solutions; works with others to complete pre-planning sales activities based upon an understanding of the customer's business.
Demonstrates a detailed understanding of competitor s strategies and offerings; ethically collects, analyzes, and interprets competitive information; identifies areas where UPS is at a competitive disadvantage and suggests ideas for improving its competitive position.
Candidate must have an excellent presentation skills and able to prepare and project the forecast on revenue, gross profit, volume, customers.
Candidate must hold transferable iqama, so has to be placed in Saudi Arabia. (Iqama validity minimum 3 months)