Customer focus, customer satisfaction and catering to customer needs.
Researching the market for potential customers and update the activities in CRM.
Responsible for working with customers to identify their needs and to work out how the company can best meet those requirements.
Following up customer delivery schedules.
Visiting existing customers and looking after their needs, including AMC.
Upselling products and solutions to existing.
Ensuring high customer satisfaction by working closely with all the departments.
Engaging in a variety of tasks including project management, coordination, strategic planning, relationship management, negotiation and innovative development of opportunities.
Identifying prospective opportunities, potential new clients, business opportunities and persuade new customers to do business with the company.
Delivering proactive account management to a portfolio of key accounts.
Mandatory compliance with company sales terms and conditions.
Reaching goals and sales targets set in Business Plans by engaging in push activities.
Preparing daily, weekly, monthly & quarterly forecast reports.
Participating in marketing activities: webinars, exhibitions, seminars, road shows, etc.