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Account Manager

Trust Capital S.A.L

Posted on December 2, 2019

2 - 3 years Beirut - Lebanon

Bachelor of Business Administration(Management). Any Nationality

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Job Description

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General Purpose
Acting as a liaison between the customer service and sales departments, you will maintain the company’s existing customer relationships and identify opportunities to solicit new accounts.  You will be knowledgeable about all company products and services in order to answer customer enquiries and be able to deal with direct sales inquiries. 
Main Tasks and Responsibilities

Independently provide appropriate general Company information about products and services
Identify, research, and resolve customer complaints.  Log and escalate complaints on CRM platform
Send monthly commission statements to IBs and Referrals / Upload statements on member area of web site and/or CRM interface
Answer “Request for Calls” received by email, and be available for Online Chat
Build and improve relations with IB network through a loyalty program in conjunction with the Sales Manager
Use existing databases to retrieve and reply to proposal requests, and solicit new accounts
Develop prospects from existing non-active customers and referral leads; maintain a log file for all sales queries
Coordinate with Marking department on the administration of marketing campaigns, promotional activities and trade shows

Education and Experience

University Degree within the business field
Previous experience in Customer Service
Knowledge of the financial markets
Prior technical experience is an advantage

Banking / Financial Services / Broking

Accounts / Taxation / Audit / Company Secretary

Desired Candidate Profile

Excellent English language skills (Arabic preferable)
Excellent interpersonal relations
Time flexibility, required to work different shifts
Techniques for dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone.
Previous experience on CRM software


Account Manager

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Trust Capital S.A.L

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Website https://trustcapital.com/aboutus/careers

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