Account Manager
Vistaprint
Employer Active
Posted on 5 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You Will Do:
- Account Management.
- Build and maintain relationships with existing partners.
- Educating our partners on how to use the products and services we offer to market and grow their businesses.
- Being highly competent in managing multiple tasks and changing priorities efficiently in a supportive environment.
- Manage custom quote requests from customers, ensuring accuracy and timeliness.
- Research and identify the best product offerings for customers.
- Provide alternative solutions when needed to effectively address customer requirements.
- Proactively managing customers who have not paid their invoices by collaborating with the finance department to obtain unpaid amounts and invoices.
- Contacting customers through email and phone calls to facilitate invoice payments.
- Collaborating with VCs to ensure efficient collection of overdue payments (bad debt).
Desired Candidate Profile
Your Qualifications:
At Vista, we strive to hire individuals who add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
- Excellent verbal and written communication skills in German (native level) and English are a must.
- An aptitude for resolving customer issues while balancing the needs of the customers with the needs of the company.
- Display a willingness to learn by being open to feedback and development.
- Proven ability to build rapport with and maintain a conversation with our customers.
Nice to Have:
- Having a keen eye for attention to detail (insist on the highest standards) and reporting potential issues that may impact a customer experience.
- The ability to deal with ambiguity (e.g., knowing when to engage a customer in conversation vs. when to be more transactional and when to escalate, etc.).
- Strong understanding of the Marketing Center Program/Business Solutions.
- Strong conversation and outreach skills.
- Working with cross-functional teams and with internal and external clients.
- Structured execution when working in a fast-paced environment under tight timeframes.
- Outstanding oral, written, and electronic communication skills in a global environment.
- Previous experience in a multi-channel customer service environment preferred.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Sales
- Business Development
Keywords
- Account Manager
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Vistaprint
Our Team: Vista Corporate Solutions (VCS) team delivers top-notch customer service through commercial partnerships with mid-market businesses between 10-50 employees. Vista is the design and marketing partner for millions of small businesses worldwide. For over 20 years, we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista, and VistaPrint, all under the parent brand Vista, offer a full-service design, digital, and print solution, elevating small businesses' presence in physical and digital spaces and helping them succeed. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online, and on the go.