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Account Manager

Client of Manpower Middle East

Posted on August 8, 2018

1 - 2 years Other - United Arab Emirates

Bachelor of Commerce(Commerce). Any Nationality

Opening 01

Job Description

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We are now recruiting for an Account Manager . You will be directly reporting to the Cluster Manager.
Organization Unit Purpose
Priority Banking manages affluent customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Retail Banking divisions and manages 350K wealth customers.
Job Purpose
The incumbent will be responsible for Acquisition of new client relationship for this segment, Maintenance and growth of existing client relationship, Meeting Revenue targets for Assets , Liabilities, Investments and Insurance business, Achieve high level of service standards and maximize client satisfaction and Compliance with UAE Central Bank and anti-money laundering regulations.
Main Task
To act as main point of contact for PRB customers, leveraging designated CSRs effectively for basic banking transactions and service requirements.
To initiate, develop and retain client relationships, while contributing actively to the business development goals of the unit
To be engaged in client acquisition activities, presenting to clients, closing deals, managing and developing client accounts.
Understand when to bring in Product Specialist when specialized advice is needed, ensuring clients are provided with the best quality advice at every interaction
Responsible for account opening, initial relationship building and managing the early customer lifecycle for New To Bank customers.
To be conversant with full range of Priority Banking products and services, to be competent in discussing Priority Banking offering to all clients, including basic banking products and services, lending products, financial advisory and asset management services. To act as an effective trusted advisor in the delivery of these services to his/her clients ensuring the optimum financial solution is delivered to clients at all times.
To proactive contact customers in portfolio in order to capture higher share of wallet by cross-selling products and marketing new products and services.
To be fully aware of all policies relating to operational risk, sales processes, anti-mis-selling, etc and comply with the same.
To be responsible for ensuring up-to date compliance, KYC and client profile for each client as well as maintaining high level of each client and explaining appropriate products and services to meet client requirements.
To safeguard the reputation of the bank by employing best practices and acting in a professional manner at all times.
To document all meetings and contribute to the reporting processes established in the unit
To have full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
To comply with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising manager(s).
Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded
To cross sell and refer business to other areas of the bank (e.g. Private Banking, Corporate Banking etc.)
To keep abreast of market trends, customer preferences and new products, as well as to regularly monitor activity by key competitors
To adopt an open and effective communication style and to be a strong team player that can benefit of the overall team/unit
To continuously strive for self-development and improvement by identifying training/coaching need and communicating them in a timely manner to the Unit manager as appropriate.
Person Specifications
Education :
University Degree in Business or Finance/MBA degree will be more preferable
Experiences:
1-3 years in a sales role in the Financial Services/Banking industry
Experience across a wide range of Banking areas e.g. Retail and wealth management
Excellent communication and presentation skills, Interpersonal skills are essential for this role
Knowledge & Skills
English, while knowledge of regional languages is of advantage
Behavioral Competencies
Supervisory ability and experience; effective communication skills both orally and in writing
Person Profile:
24 years old and above
Bilingual


Accounts / Taxation / Audit / Company Secretary

Desired Candidate Profile

We are now recruiting for an Account Manager. You will be directly reporting to the Cluster Manager.
Organization Unit Purpose
Priority Banking manages affluent customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Retail Banking divisions and manages 350K wealth customers.
Job Purpose
The incumbent will be responsible for Acquisition of new client relationship for this segment, Maintenance and growth of existing client relationship, Meeting Revenue targets for Assets , Liabilities, Investments and Insurance business, Achieve high level of service standards and maximize client satisfaction and Compliance with UAE Central Bank and anti-money laundering regulations.
Main Task
To act as main point of contact for PRB customers, leveraging designated CSRs effectively for basic banking transactions and service requirements.
To initiate, develop and retain client relationships, while contributing actively to the business development goals of the unit
To be engaged in client acquisition activities, presenting to clients, closing deals, managing and developing client accounts.
Understand when to bring in Product Specialist when specialized advice is needed, ensuring clients are provided with the best quality advice at every interaction
Responsible for account opening, initial relationship building and managing the early customer lifecycle for New To Bank customers.
To be conversant with full range of Priority Banking products and services, to be competent in discussing Priority Banking offering to all clients, including basic banking products and services, lending products, financial advisory and asset management services. To act as an effective trusted advisor in the delivery of these services to his/her clients ensuring the optimum financial solution is delivered to clients at all times.
To proactive contact customers in portfolio in order to capture higher share of wallet by cross-selling products and marketing new products and services.
To be fully aware of all policies relating to operational risk, sales processes, anti-mis-selling, etc and comply with the same.
To be responsible for ensuring up-to date compliance, KYC and client profile for each client as well as maintaining high level of each client and explaining appropriate products and services to meet client requirements.
To safeguard the reputation of the bank by employing best practices and acting in a professional manner at all times.
To document all meetings and contribute to the reporting processes established in the unit
To have full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
To comply with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising manager(s).
Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded
To cross sell and refer business to other areas of the bank (e.g. Private Banking, Corporate Banking etc.)
To keep abreast of market trends, customer preferences and new products, as well as to regularly monitor activity by key competitors
To adopt an open and effective communication style and to be a strong team player that can benefit of the overall team/unit
To continuously strive for self-development and improvement by identifying training/coaching need and communicating them in a timely manner to the Unit manager as appropriate.
Person Specifications
Education:
University Degree in Business or Finance/MBA degree will be more preferable
Experiences:
1-3 years in a sales role in the Financial Services/Banking industry
Experience across a wide range of Banking areas e.g. Retail and wealth management
Excellent communication and presentation skills, Interpersonal skills are essential for this role
Knowledge & Skills
English, while knowledge of regional languages is of advantage
Behavioral Competencies
Supervisory ability and experience; effective communication skills both orally and in writing
Person Profile:
24 years old and above
Bilingual

Keywords

Wealth Management Financial Services Mis Asset Management Operational Risk Kyc Service Quality Anti Money Laundering Relationship Building Interpersonal Skills

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Client of Manpower Middle East

ManpowerGroup is a leading global name in innovative workforce solutions and caters to the human resource requirements of both small and large organizations across various industries. Founded in 1948, ManpowerGroup has expanded its reach from one office to a strong international network of 3, 500 of fices in 80 countries. The company involves working with over 400,000 clients and 304 million associates every year and assists them in increasing the productivity of their businesses by providing them with human resource and services like training & development, recruitment & assessment, career management and workforce consulting.



The company has a vision to be a leader in the creation and delivery of innovative workforce solutions and services. The Group cares about its people and offers them various opportunities to develop their careers through proper training and planning.

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