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Account Manager (Ref No: UA0174)

Client of Universal Ally

Posted on October 3, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Responsibilities
• Serve as a lead point of contact for merchants on all account management activities
• Take ownership of assigned accounts, support merchant on-boarding and help drive SaaS platform adoption
• Optimize listing content and availability competitiveness on the marketplace to maximize conversions
• Effectively analyze reports, execute plans on increasing monetized revenue generated from existing accounts
• Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
• Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem solving.
• Contribute to the development of new product features by collating merchant feedback received
• Identify up-sell and cross sell opportunities and collaborate with sales to create additional value for merchants
Requirements
• Bachelor s Degree
• 2-3 years of account management experience in the internet, software or e-commerce sectors
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, fast paced working environment
• Experience with online marketplaces or SaaS platforms is desirable
• Ideally a keen interest in the Beauty and Wellness industry


Accounts / Taxation / Audit / Company Secretary

Keywords

Account Manager (Ref No: UA0174)

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Client of Universal Ally


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Website https://universalally.com/job/account-manager-2/


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