Account Manager, Vocational Centres
At Pearson, we re committed to a world that s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world s innovations, personal and global, large and small.
The purpose of the role is to help KSA in achieveing its annual financial targets as well as account managing existing customers in designated countries in the Middle East especially on KSA.
To act as Key Account Manager for all subjects in order to enhance the level of customer care and maintain our business in a specified country or region. This will include visiting existing centres to improve customer satisfaction rating, providing face-to-face support and feedback to include organisation of training for new centres both Academic and Vocational
The focus will be on achieving set targets, largely through the sales of Edexcel and BTEC products and services into both new and existing client base.
The post will involve close liaison with other team members and the Regional Director to identify and fulfil customer requirements in a proactive and efficient manner, including visits.
Promote Edexcel and its services to all centres and their associated bodies using agreed strategies to maintain existing business and secure agreed business growth. Namely;
•Achieve agreed sales targets for each centre for renewal and incremental business growth. Targets agreed with Regional Manager.
•Maintain existing business in centres
•Secure targeted growth for key products
•Implement Key Account strategy for designated centres
Service to centres
Provide a range of support, advisory, training and development services which fulfil Edexcel business objectives in a manner suited to centres context and priorities, within approved budgets. Namely;
•Provide customers with accurate and timely information
•Respond effectively to queries
•Provide support via networks and training
Develop and coordinate activities to achieve optimum results for the company. Provide feedback from centres on service and product quality to all appropriate parts of the company.
Provide excellent support for customers by the provision of high quality training in order that centres are able to deliver Edexcel qualifications successfully. Promote training events to ensure maximum take up of training places.
KAMs will be expected to report weekly on activity in their centres and region relating to:
•Competitors and competitor activity with centres
•Customer knowledge including a clear understanding of total spend analysis within centres
•New Business by qualification, by cohort size and by start date
Key Challenges and Responsibilities:
•Working in a fast paced and dynamic organization, the ability to change and flex to new ways of working as required.
•Ability to work in a matrix organization, and have the ability to galvanise relationships internally and externally to obtain the best outcomes.
•Strong strategic planning and organization skills (implement and coordinate)
•Highly motivated and independent worker
•Influencing and negotiating skills
•Effective communication and presentation skills
•Strong organisational, administrative and planning skills
•Target and performance driven
•Self starter with initiative and commercial awareness
•Commitment and flexibility
•Willingness to travel across the territory
•Ability to prioritise tasks and manage time effectively
•Proficiency in digital and multi-media products
•Ability to engage with diverse cultures
•Customer facing role at least 3 years
•Knowledge of British Educational system
•Knowledge of Vocational and Academic Education
•Knowledge of Pearson Qualifications systems
•Edexcel product training•
Sales experience at least 5 years
•Worked in Middle East
•Knowledge of all core Edexcel products and services
•Edexcel internal automated systems (IQS/Business objects)
Education, Qualifications & Training
Bachelors Degree required
Minimum 3 years experience in a B2B corporate environment,solution selling. Consultative sales experience
• MS Office
• Fluency in written and spoken English
• Fluency in written and spoken Arabic