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Account Manager, Vocational Centres

Pearson VUE

Posted on December 12, 2019

3 - 4 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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The purpose of the role is to help KSA in achieveing its annual financial targets as well as account managing existing customers in designated countries in the Middle East especially on KSA.
To act as Key Account Manager for all subjects in order to enhance the level of customer care and maintain our business in a specified country or region. This will include visiting existing centres to improve customer satisfaction rating, providing face-to-face support and feedback to include organisation of training for new centres both Academic and Vocational
The focus will be on achieving set targets, largely through the sales of Edexcel and BTEC products and services into both new and existing client base.
The post will involve close liaison with other team members and the Regional Director to identify and fulfil customer requirements in a proactive and efficient manner, including visits.
Key Accountabilities:
Business Maintenance/Development
Promote Edexcel and its services to all centres and their associated bodies using agreed strategies to maintain existing business and secure agreed business growth. Namely;

Achieve agreed sales targets for each centre for renewal and incremental business growth. Targets agreed with Regional Manager.

Maintain existing business in centres

Secure targeted growth for key products

Implement Key Account strategy for designated centres
Service to centres
Provide a range of support, advisory, training and development services which fulfil Edexcel business objectives in a manner suited to centres context and priorities, within approved budgets. Namely;

Provide customers with accurate and timely information

Respond effectively to queries

Provide support via networks and training
Regional Team
Develop and coordinate activities to achieve optimum results for the company. Provide feedback from centres on service and product quality to all appropriate parts of the company.
Provide excellent support for customers by the provision of high quality training in order that centres are able to deliver Edexcel qualifications successfully. Promote training events to ensure maximum take up of training places.
Market Intelligence
KAMs will be expected to report weekly on activity in their centres and region relating to:

Competitors and competitor activity with centres

Competitor Products

Customer knowledge including a clear understanding of total spend analysis within centres

New Business by qualification, by cohort size and by start date
Key Challenges and Responsibilities:

Working in a fast paced and dynamic organization, the ability to change and flex to new ways of working as required.

Ability to work in a matrix organization, and have the ability to galvanise relationships internally and externally to obtain the best outcomes.

Strong strategic planning and organization skills (implement and coordinate)

Highly motivated and independent worker

Influencing and negotiating skills

Effective communication and presentation skills

Strong organisational, administrative and planning skills

Target and performance driven

Self starter with initiative and commercial awareness

Commitment and flexibility

Willingness to travel across the territory

Ability to prioritise tasks and manage time effectively

Proficiency in digital and multi-media products


Ability to engage with diverse cultures

Team player

Customer facing role at least 3 years

Knowledge of British Educational system

Knowledge of Vocational and Academic Education

Knowledge of Pearson Qualifications systems

Arabic language


Sales training

Edexcel product training

Sales experience at least 5 years

Education sales

Worked in Middle East

Knowledge of all core Edexcel products and services

Edexcel internal automated systems (IQS/Business objects)
Education, Qualifications & Training
Bachelors Degree required
Minimum 3 years experience in a B2B corporate environment,solution selling. Consultative sales experience
IT Literacy
• MS Office

Accounts / Taxation / Audit / Company Secretary


Account Manager Vocational Centres

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Pearson VUE

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