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Account Strategist - Dubai

Insider

Posted on October 29, 2018

1 - 2 years Dubai - United Arab Emirates

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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• You ll be the face of Insider to our clients! You ll be the bridge between their needs and our technology
• Help our clients understand their needs and which of our features and products best match their goals and expectations
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You ll monitor and facilitate the customer's adoption of our technology
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it s required to make sure the client has full tech support, if necessary
• Develop and maintain key account plans that identify opportunities to boost the value we re looking to add to our clients organization
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
• Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap
• Have your cabin luggage at the ready! We attend a lot of events across the globe.
What we expect from you.
• A university degree in Business, Marketing, Engineering, or related fields
• To have, to some extent, digital marketing related experience in a customer-oriented position
• Show us that you ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we ve got clients all over the world!
• Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients
• Cherish one of our core ethos: care. You ll need to care for our clients and make sure they feel at home with our products and our assistance Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring and improving outreach and follow up effectiveness
• The ability and flexibility to work in a fast-paced startup environment
• Solid understanding of basic web concepts and digital marketing.
Hold on! Life s a two-way road! Here s what you ll enjoy while spending time with us (perks, anyone?)
• Mens sana in corpore sano! You ll enjoy delicious and healthy lunches, dinners and afternoon snacks. Plus coffee and tea handy!
• We offer many hard and soft skills trainings to help you improve and challenge yourself. You ll have access to Udemy s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
• You ll have space to share your skills and even deliver trainings and workshops if you wish. Sharing is caring!
• We ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you wantYou ll have a chance to work in an international, diverse and inclusive environment
• You ll be part of an industry that s shaping the future of customer experiences.
• Don t believe us? Just ask Google.
• Occasional TGIF happy hours!


IT - Software Services

Accounts / Taxation / Audit / Company Secretary

Keywords

Digital Marketing Managementiness Planning Technical Support Relationship Manager Technology Senior Executive Monitoring Testing Shaping

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