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Ad Policing Manager

Souq.com, An Amazon Company

Posted on January 13, 2020

4 - 5 years Cairo - Egypt

Master of Arts, Any Graduation. Any Nationality

Opening 01

Job Description

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High on Stakeholder management.
• Quick in analyzing large set of data and interpreting insights
• Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
• People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition
• Ensures employees growth & development, set priority, drive motivation & engagement for employees
• Monitor real time service levels and schedule adherence
• Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
• Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
• Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
• Active participation in building the team & raising the bar in hiring process
• Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
• Work closely with the engineering teams to ensure that tools and systems are continuously enhance
• Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency
• Should roll up sleeves and work with data at ease
job requirements
More than 4 years
Not Specified at least

Internet / E-commerce / Dotcom

Desired Candidate Profile

• Post Graduate degree in any discipline
• 4 plus years experience with Seller/ Customer service required
• 24/7 availability, including willingness to work on weekends, and outside of the "standard" work day
• Applicant needs to be in a direct People Management role at least for 6 months
• Prior experience in managing a team of at least 10
• Significant email and online seller/customer service experience preferred
• Demonstrated ability to build, develop , direct and manage a group
• Ability to handle complex and ambiguous scenarios
• Ability to organize , prioritize and schedule work assignments
• Ability to effectively and efficiently complete difficult goals or assignments
• Willingness to work with sensitive issues, including but not limited to:
• Adult content
• Religious and philosophically sensitive issues
• Alcohol, tobacco, weapons and other potentially offensive products
• Confident in using Microsoft Package (especially Excel)
• Confident to work with large volumes of data
• Experience in Ecommerce industry
• Google Ad word certification
• Statistics background
• Experience in ad relevance
• Experience in ad quality


Ad Policing Manager


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Souq.com, An Amazon Company

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