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Administrator, Events IHG® Dubai Festival City

InterContinental Hotels & Resorts - Middle East & Africa

1 - 3 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality


, Posted on March 14, 2018 1 Opening

Job Description

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At the moment we're looking for an Administrator to join our energetic, enthusiastic and passionate team at InterContinental Hotels Dubai Festival City .
Under the general direction of the Director of Banquets and within the limits of established InterContinental Hotels & Resorts, and hotel s policies and procedures, ensure that routine maintenance is performed in order for the Hotels equipment to be operated with maximum efficiency to achieve customer and guest satisfaction. Promotes the desired work culture around the Winning Ways values of Do the right thing, Show we care, Aim Higher, Celebrate Difference and Work better together of the InterContinental Hotels Group and the brand ethos.
The key responsibilities are:
- Supporting the department on maximizing the financial profit by helping to achieve 100 % guest satisfaction.
- Maintaining efficiency and good organization in all the transactions within events operation.
- Effectively supervising contracted employees and ensure that the contractors are being directed accordingly.
- Ensuring that permanent employees / colleagues are taking care of guests & always available on the floor.
- Making certain that wastages & breakages are being monitored.
- Ensuring that the equipment, stores (prevent from spoilage) and the property are being checked on a regular basis.
- Preparing all administration documents required by the Banqueting service team.
- Attending to telephone and email enquiries in a timely manner.
- Maintaining a correspondence database.
- Liaising with the sales team all site inspections as required.
- Understanding the hotel facilities and services.
- Assisting walk-in guests and collect details fo their events if required.
- Preparing Internal Banquet Event Orders.
- Attending sales meetings and service briefings.
- Stock controlling of collateral.
- Maintaining stock of stationaries and office supplies.
- Working with manager to achieve departmental profit targets.
- Coordinating with the operational team and ensuring attendance for internal trainings and scheduled medicals are followed at all times.
- Co-operating with Finance department in terms of submission needs and employees payroll.
- Processing and follow up LPOs as requested by the service team.
Ideally, you'll have some or all of the following qualifications and experience we're looking for:
Required Skills:
- Customer Service oriented
- Charismatic leader who can inspire, motivate and discipline a team
- Excellent communication skills across all mediums presentation, telephone, correspondence, face to face etc.
- Excellent command and comperehension of the English language
- 2^nd language spoken would be an advantage
- Ambitious and eager to learn, grow and further develop own career
- Strong in decision making and problem solving
- Positive attitude, self motivated, organized and demonstrate good team work
- Computer literacy (Microsoft applications)
- MS-Office, Delphi
- Pro-active approach, and the ability to meet deadlines
Qualification:
- Previous banquet serving and admin experience in a high volume environment preferred 1 year minimum
- Diploma / Degree in Hotel management or equivalent
- Minimum of 2 years working experience in the international 5* luxury hotel or hospitality in F&B Events Operations environment


Industry Type : Hotels / Hospitality
Functional Area : Administration

Keywords

Administrator Events Hospitality Management Customer Service Stores Operations

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InterContinental Hotels & Resorts - Middle East & Africa


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