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Administrator ( IELTS Tests Center )


Posted on October 9, 2019

3 - 7 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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The IELTS Test Centre Administrator is responsible for managing the IELTS examinations within the designated region.
• The Administrator will be responsible for compliance with the established guidelines of test operation and management as prescribed by the IELTS test partners in their manuals.
Key Responsibilities;
• Customer Service
• Business Administration
• Test Administration Quality and Integrity
• Operations Management
• Client Management
• Project Service Enhancement
• Test Day Tasks
• Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
• Ensure all staff involved in testing are culturally sensitive.
• Provide clear, comprehensive advice to general enquirers and ensure that more complex inquiries are forwarded to the correct person for a response.
• Develop Cooperative relationships with IELTS Test Administrators in the designated region.
• Plan all aspects of IELTS testing in the designated region.
• Manage budget for IELTS testing in designated region, including test revenue and all associated costs staff, venue, storage, premises etc.
• Provide regular management and financial reports on testing as required. Statistical analysis of center data to monitor and identify candidate trends including center candidate targets.
• Continually monitor test day availability and capacity to ensure centers meet current demand.
• Independently perform audits on IELTS test centres as scheduled and provide documented feedback and reports.
• Ensure both test centers and offsite testing operations are managed within the IELTS operating procedures.
• Ensure adherence to all IELTS manuals.
• Ensure adherence to PSN policy and procedure of all Examiner Trainers and Examiners.
• Assist with the implementation of IELTS
• policies.
• Ability to work in a professional manner with stakeholders and in accordance with organisational values.
• Draft contracts for various IELTS business aspects as required. Monitor all current contracts to ensure terms are adhered to.
• All invoices are processed in a timely manner.
• Oversee management of the tests conducted in the applicable test center.
• Oversee distribution of test materials, marking of test papers, recording results and distribution of TRFs.
• Manage test center Examiners, including recruitment, training and certification within the PSN guidelines.
• Financial reporting and invoicing is conducted accurately and on time.
• Manage the regular Clerical Marker monitoring program and the production of reports as required.
• Supervise the Inquiry on Results appeals system.
• Supervise the Verification Service for stakeholders.
• Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.
• Assist with the coordination of the annual Administrators regional meetings and the development and delivery of requisite presentations as required.
• Represent IELTS at various conferences and stakeholder events and deliver IELTS presentations as required.
• Where appropriate / relevant work effectively with IELTS Service Providers to drive high levels of performance and ensure that all IELTS testing activity is conducted to expected standards. (This point can be removed in locations where it is not relevant).
• Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between our student placement and IELTS operations.
• Assist in the stakeholder management to maintain stakeholder satisfaction and integrity of the test.
• Build and maintain a good working relationship with stakeholders both internal and external ensuring that all business outcomes are satisfactorily met.
• Participate in reviews of IELTS manuals and procedures for test enhancement.
• Participate in reviews of IELTS promotional material.
Management of following test day tasks
• Organisation of each test.
• Ensuring all test materials, Registration folders, desk labels and all other materials required for the test per the test checklist, are organized and ready to be taken to the test venue.
• Ensuring adequate invigilate
job requirements
3 to 7 years
Not Specified at least
E-Learning Education

Education / Training / Teaching / Academics

IT Software

Desired Candidate Profile

Client management experience
• Fluent in English
• Strong administrative and sound financial skills
• Strong written and verbal communication skills
• Strong analytical, research and problem solving skills
• Competent user of Microsoft Office suite
• Ability to plan, organise, priorities and execute multiple tasks within set objectives in a timely and professional manner
• Interest in / experience of international education and / or testing services
• Previous IELTS experience highly desirable
• Tertiary qualifications or equivalent industry experience
• Ability to communicate effectively across various cultures and levels
• Bachelor s degree or equivalent


Administrator (IELTS Tests Center )


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