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Advanced Technical Support Engineer - ITB

Schneider Electric

Posted on October 11, 2019

5 - 6 years Cairo - Egypt

Bachelor of Technology/Engineering(Electrical). Any Nationality, Any European National

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Job Description

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Provide remote technical troubleshooting with customers.
• Contribute effectively to achieve the KPI's of individual, department and the company attributing to customer satisfaction and service levels.
• Receive, Register and solve all technical customer requests in CRM.
• Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.
• Categorize Tickets depending on following Types:
• Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others. - Maintain accuracy in responses, creation of Customer records
• In-depth knowledge of Product catalogue, selection and data searching.
job requirements
More than 5 years
Not Specified at least
Electronics and Semiconductors


Desired Candidate Profile

Qualifications Qualifications & Experience:
• Graduate in Electricity / Electronics / Electrical engineering / Automation / industrial / Mechatronics Engineering.
• 5 years of Experience in a technical support or relative experience. - Fluent in Arabic & English (French is a plus).
• Good written and spoken communication skills.
• Able to work with Multicultural environment with regional responsibilities - Ability to work under pressure. -
• Excellent problem solving abilities, ability to understand and explain technical information, interpersonal, communications with good time management skills.
• experience in 3-phases UPS, Data centers & cooling systems.


Advanced Technical Support Engineer - ITB


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Schneider Electric

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