Advanced Technical Support Engineer - ITB Schneider Electric Posted on October 11, 2019 5 - 6 years Cairo - Egypt Bachelor of Technology/Engineering(Electrical). Any Nationality, Any European National Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Provide remote technical troubleshooting with customers.• Contribute effectively to achieve the KPI's of individual, department and the company attributing to customer satisfaction and service levels.• Receive, Register and solve all technical customer requests in CRM.• Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.• Categorize Tickets depending on following Types:• Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others. - Maintain accuracy in responses, creation of Customer records• In-depth knowledge of Product catalogue, selection and data searching.job requirementsMore than 5 yearsNot Specified at leastElectronics and Semiconductors Company Industry Consumer Durables / Consumer Electronics Department/Functional Area Engineering Desired Candidate Profile Qualifications Qualifications & Experience:• Graduate in Electricity / Electronics / Electrical engineering / Automation / industrial / Mechatronics Engineering.• 5 years of Experience in a technical support or relative experience. - Fluent in Arabic & English (French is a plus).• Good written and spoken communication skills.• Able to work with Multicultural environment with regional responsibilities - Ability to work under pressure. -• Excellent problem solving abilities, ability to understand and explain technical information, interpersonal, communications with good time management skills.• experience in 3-phases UPS, Data centers & cooling systems. Keywords Advanced Technical Support Engineer - ITB REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Technical Support Engineer Jobs also searched Technical Support Engineer Jobs Technical Support Executive Jobs Customer Support Engineer Jobs Engineering Jobs Electricals Jobs Communication Skills Jobs Customer Satisfaction Jobs Schneider Electric View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/238452-Advanced-Technical-Support-Engineer---ITB-Schneider-Electric-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?