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After Sales Specialist, Dubai

Louis Vuitton Dubai

2 - 3 years United Arab Emirates - United Arab Emirates

Any Nationality

, Posted on March 21, 2018 1 Opening

Job Description

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As an After Sales Specialist, you will be in charge of repairing damaged products from our customers. after sales is a real contribute for LV to keep growing in the target service level, you will be pivot in this organization.
Working in the local repair center, you will make sure to make all the repairs in the highest standards of care, as behind every products there is a customer.
Duties and Responsibilities:
Repair damaged products from clients
• Dismantle Products
• Re-assemble while replacing with new spare part
• Use various technics: hands tools, machines, edge coloring, leather & canvas cutting etc.
• Various type of products: city bags and small leather goods (soft leather, canvas), travel products & luggage, sunglasses ...
• Repairs done in respect of LV norms and quality standards, defined by Central Client Care department in France.
Extra mile operations
• Apply hot stamping
• Apply new service to cherish our clients: leather care, polishing ...
Punctually support the stores
• Expertise some products to help defining the repair to be done
• Train store teams to process easy in-store repairs

Industry Type : Textiles Clothing / Apparels / Fashion / Accessories
Functional Area : Helpdesk / Customer Service / Telecalling


Stores Tools Service level Incharge Quality standards Training Target Local process Business Executive

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Louis Vuitton Dubai

LVMH is a renowned European multinational luxury goods company and a prestige brand in wines and spirits, watches and jewellery, perfumes and cosmetics, fashion & leather goods. Headquartered in Paris, LMVH enjoys a robust presence in Dubai and is among the best known luxury brand in the UAE.

LMVH has a strength of over 1.2 lac+ employees around the world and believes in bringing critical skills to each of its employees. It strongly focusses on creative bent of mind, entrepreneurial skills, international outlook and an appreciation for luxury goods.

The company also offers a conducive environment for career management and skill development through a series of interactive training programs.

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