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Agent Guest Services OGH. (Temporary Contract)

Oman Air

Posted on December 3, 2019

2 - 4 years Oman - Oman

Any Graduation. Any Nationality

Opening 01

Job Description

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Meet and Assist
• Carry out meet and assist functions as detailed in working guidelines
Guest Handling
• Familiarize with airline procedures and go through the PNL for self-briefing of the flight status and special requirement such as seating, incapacitated passengers, UM etc. subsequently check-in passengers according to their travel destination and the airlines as per their travel itinerary ensuring valid travel to their destination.
• Check validity of the ticket and flight date/class/status
• Check visa for destination and comply with checks of local resident card rule as applicable
• Check to ensure if the Checked-In baggage is under recommended level of weight and take necessary action steps if overweight. Comply with minimum weight per bag restriction and advise the passenger for required action.
• Issue excess baggage ticket when the totals exceed the allowed limit as stipulated by the Airline. Communicate to the passenger and direct him to the cashier for payment of excess baggage and obtaining boarding card.
• Tag the bags to the final destination and advise the passenger of the details.
• For passengers traveling with live animals, check for clearance certificate, VET certificate along with cage/ and ensure if Airline regulation permits acceptance
• For all unaccompanied minors, pregnant ladies, incapacitated passengers check if proper certificates are available and valid prior to acceptance
• Ensure passenger seating is carried out according to the requests and as per guidelines of the airline for special category passenger seating
• Enter all accurate details in the system for the relevant section to prepare applicable flight documentation
• Communicate to the passenger of and discrepancy of travel document/non availability of request seat and reason/booking status discrepancy and direct him to contact the airline personal /ticket counter when applicable
• Enter details such as API entry when they are entered while at booking
• Advise the passenger of the flight number/boarding gate/time while handing back the ticket and boarding card in preparation for his departure.
• Correctly boarding guests at the boarding gates and complying with the procedures (Document verification and guest assessment)
• Addressing irregularities to the supervisor on shift when identified
• Complying with security procedures of the airport
• Handling of transfer guests and conducting functions at the Airport transfer desk
• Conducting arrival duties and assisting with the arrival procedures
• Complying with the VIP processes and conducting the duties as per the VIP handling procedure.

Airlines / Aviation

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Fresh Two years college diploma in a related discipline.
OR IATA specialized course with Secondary School Certificate.
Relevant work experience will be advantage, preferably in a hospitality / travel or customer service industry.


Agent Guest Services OGH. (Temporary Contract)


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Oman Air

Founded in the year 1993, Oman Air started off as a regional player in Oman’s civil aviation sector. Due to its massive growth over the years, the organization has established itself as the flagship carrier of the Sultanate of Oman and has even earned the titles of being a 4-Star Airline. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a boost to commercial, industrial and tourism activities.

As a full-fledged commercial airline, the Oman Air fleet consists of modern and fuel- efficient aircraft with aesthetically designed interiors. Each aircraft comes with ultra- modern in-flight service equipment to ensure safety and overall performance. The airline is known to invest in new technology, planning and product innovation to keep bettering the in-flight experience for its customers.

Oman Air believes that its people are the reason behind earning the reputation of being a strong, competitive leader in the airline industry. The company is constantly looking to recruit and nurture bright and dynamic individuals to meet its manpower needs. It takes continual staff development seriously and provides relevant trainings to its staff members in a timely manner.

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