Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Step away from the regular - your Aloft adventure awaits!
Celebrate your style at Aloft Palm Jumeirah. Designed for the "always-on" global travelers, the Palm Jumeirah sets the stage for an urban beach escape. 206 loft-inspired rooms with unmatched views and a vibrant social scene with 7 restaurants and bars, provide bold experiences. We offer easy-breezy access to the Arabian Gulf, expansive malls and world-renowned attractions. Dubai International Airport (DXB) is 40 kilometers away. Meet and mingle with friends at our w xyz bar, grab a sweet, savory or healthy snack from re:fuel by Aloft, our 24/7 kiosk, or play in our re:mix lounge. Plus, you can always stay connected with free hotel-wide wired and wireless High Speed Internet! Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss Spa, and more. Our Chromecast connectivity station charges all your electronics and links to the 48 LCD TV to maximize work and play. Keep the vibe going at the beach side bar or end the night in style at our authentic Mexican Cantina & Rooftop Bar - Luchador, overlooking the iconic Burj Al Arab.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.