L1 Application Support Analyst/ Business Analyst

Confidential Company

Employer Active

Posted 2 hrs ago

Experience

2 - 4 Years

Job Location

Ajman - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers)

Nationality

Indian, Filipino, Sri Lankan

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

End-User Support & Training: Provided first-line support for healthcare business applications, troubleshooting and escalating issues as needed, while delivering end-user training sessions and developing user guides, FAQs, and training materials to ensure smooth adoption and efficient usage.

Requirement Gathering & Documentation: Engaged with stakeholders to collect business requirements, documented workflows and change requests, and prepared detailed reports and process documentation while maintaining a knowledge base of recurring issues.

Coordination & Communication: Acted as a liaison between end-users, IT teams, vendors, and business units by ensuring clear communication, tracking and resolving requests within SLAs, coordinating implementations and upgrades, and managing stakeholder meetings with documented action points.

Application Monitoring & Process Improvement: Monitored business applications for smooth operations, supported system testing and UAT during rollouts, and identified process improvement opportunities to optimize applications and enhance healthcare operational efficiency.

Desired Candidate Profile

· Bachelor’s Degree in Computer Science, IT, Healthcare informatics, or a related field.

· 2-4 Years of experience as an Application Support Analyst, preferably in the healthcare Industry.

· Strong knowledge of healthcare business applications (HIS, EMR, LIS, Pharmacy, HR or related systems)

· Proficiency in requirement gathering, documentation, and process mapping.

· Familiarity with IT Ticketing systems, incident tracking, and escalation work flows

· Basic knowledge of SQL or reporting tools is an advantage.

Employment Type

    Full Time

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Support Analyst
  • IT Support
  • Technical Support

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Confidential Company