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Application Support Associate

PAS Global, LLC.

Posted on December 3, 2019

3 - 4 years Bahrain - Bahrain

Any Graduation. Any Nationality

Opening 01

Job Description

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Description
We are currently searching for immediate hire an Application Support Associate to provide technical and application support to the PAS organization within 3 departments: Operations, Technical Support, and Quality Assurance.
Position Responsibilities :
• Operations
• Installs and configures PAS products at client s site.
• Conducts training for client on the utilization and administration of PAS products.
• Provides technical support to clients.
• Writes up documentation for all completed installation projects.
• Maintains a professional demeanor while interfacing with clients.
• Works closely with software developers, customer care support team, quality assurance and other Deployment Engineers to complete installation projects successfully.
• Technical Support
• Investigate PAS product technical issues encountered by customers, and communicate to the customer the resolution to the issues and problems.
• Assist customers with software installations and troubleshooting via phone, remote connections like Microsoft LiveMeeting, and email.
• Provide customers with software instructions and or functionality assistance.
• Maintain constant contact with assigned customers in an effort to keep them updated on the progress toward resolutions of software related issues.
• Notify software development personnel of new and/or reoccurring critical software defects.
• Validate product defects prior to escalating to product managers and/or software development.
• Create and manage assigned customer and internal cases in the PAS CRM system.
• Validate software licenses as needed and contact appropriate PAS personnel if a license is expired and/or incorrect.
• Partner with other PAS internal departments on escalated customer cases.
• Assist with onsite customer installation or troubleshooting visits as required.
• Common Functions
• Demonstrate ability to work independently and problem solve with an ability to learn new technologies quickly.
• Complete expense reports and timesheets.
• Complete weekly activity report if required.
• Perform various back office activities, such as setting up computers and/or networks.
Position Requirements :
• Technical Degree is required.
• 0 3 years experience in customer or technical support desired.
• Must obtain TWIC identification (with PAS assistance).
• Must pass Houston Area Safety Council basic certification.
• Experience with Windows OS in a server environment.
• Understanding of basic networking principles (e.g. IP addressing, Network components such as routers, switches etc.).
• Proficient in Microsoft Office products including Word, Excel, PowerPoint and Visio.
• Ability to create/edit scripts, batch jobs etc.
• Demonstrated ability to follow written work processes.
• Understanding of network protocols such as Telnet, FTP and HTTP highly desired.
• Experience with Process Control desired.


IT - Software Services

IT Software

Keywords

Application Support Associate

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PAS Global, LLC.


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