Home Jobs in Bahrain Support Associate Jobs in Bahrain Support Associate

Application Support Associate

PAS Global, LLC.

Posted on December 3, 2019

3 - 4 years Bahrain - Bahrain

Any Graduation. Any Nationality

Opening 01

Job Description

Email sent successfully.

We are currently searching for immediate hire an Application Support Associate to provide technical and application support to the PAS organization within 3 departments: Operations, Technical Support, and Quality Assurance.
Position Responsibilities :
• Operations
• Installs and configures PAS products at client s site.
• Conducts training for client on the utilization and administration of PAS products.
• Provides technical support to clients.
• Writes up documentation for all completed installation projects.
• Maintains a professional demeanor while interfacing with clients.
• Works closely with software developers, customer care support team, quality assurance and other Deployment Engineers to complete installation projects successfully.
• Technical Support
• Investigate PAS product technical issues encountered by customers, and communicate to the customer the resolution to the issues and problems.
• Assist customers with software installations and troubleshooting via phone, remote connections like Microsoft LiveMeeting, and email.
• Provide customers with software instructions and or functionality assistance.
• Maintain constant contact with assigned customers in an effort to keep them updated on the progress toward resolutions of software related issues.
• Notify software development personnel of new and/or reoccurring critical software defects.
• Validate product defects prior to escalating to product managers and/or software development.
• Create and manage assigned customer and internal cases in the PAS CRM system.
• Validate software licenses as needed and contact appropriate PAS personnel if a license is expired and/or incorrect.
• Partner with other PAS internal departments on escalated customer cases.
• Assist with onsite customer installation or troubleshooting visits as required.
• Common Functions
• Demonstrate ability to work independently and problem solve with an ability to learn new technologies quickly.
• Complete expense reports and timesheets.
• Complete weekly activity report if required.
• Perform various back office activities, such as setting up computers and/or networks.
Position Requirements :
• Technical Degree is required.
• 0 3 years experience in customer or technical support desired.
• Must obtain TWIC identification (with PAS assistance).
• Must pass Houston Area Safety Council basic certification.
• Experience with Windows OS in a server environment.
• Understanding of basic networking principles (e.g. IP addressing, Network components such as routers, switches etc.).
• Proficient in Microsoft Office products including Word, Excel, PowerPoint and Visio.
• Ability to create/edit scripts, batch jobs etc.
• Demonstrated ability to follow written work processes.
• Understanding of network protocols such as Telnet, FTP and HTTP highly desired.
• Experience with Process Control desired.

IT - Software Services

IT Software


Application Support Associate


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

PAS Global, LLC.

View Contact Details


Name/ Designation:

Website http://jobs.jobvite.com/pascareers/job/oTne9fwn

Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private