Application Support Associate PAS Global, LLC. Posted on December 3, 2019 3 - 4 years Bahrain - Bahrain Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB DescriptionWe are currently searching for immediate hire an Application Support Associate to provide technical and application support to the PAS organization within 3 departments: Operations, Technical Support, and Quality Assurance.Position Responsibilities :• Operations• Installs and configures PAS products at client s site.• Conducts training for client on the utilization and administration of PAS products.• Provides technical support to clients.• Writes up documentation for all completed installation projects.• Maintains a professional demeanor while interfacing with clients.• Works closely with software developers, customer care support team, quality assurance and other Deployment Engineers to complete installation projects successfully.• Technical Support• Investigate PAS product technical issues encountered by customers, and communicate to the customer the resolution to the issues and problems.• Assist customers with software installations and troubleshooting via phone, remote connections like Microsoft LiveMeeting, and email.• Provide customers with software instructions and or functionality assistance.• Maintain constant contact with assigned customers in an effort to keep them updated on the progress toward resolutions of software related issues.• Notify software development personnel of new and/or reoccurring critical software defects.• Validate product defects prior to escalating to product managers and/or software development.• Create and manage assigned customer and internal cases in the PAS CRM system.• Validate software licenses as needed and contact appropriate PAS personnel if a license is expired and/or incorrect.• Partner with other PAS internal departments on escalated customer cases.• Assist with onsite customer installation or troubleshooting visits as required.• Common Functions• Demonstrate ability to work independently and problem solve with an ability to learn new technologies quickly.• Complete expense reports and timesheets.• Complete weekly activity report if required.• Perform various back office activities, such as setting up computers and/or networks.Position Requirements :• Technical Degree is required.• 0 3 years experience in customer or technical support desired.• Must obtain TWIC identification (with PAS assistance).• Must pass Houston Area Safety Council basic certification.• Experience with Windows OS in a server environment.• Understanding of basic networking principles (e.g. IP addressing, Network components such as routers, switches etc.).• Proficient in Microsoft Office products including Word, Excel, PowerPoint and Visio.• Ability to create/edit scripts, batch jobs etc.• Demonstrated ability to follow written work processes.• Understanding of network protocols such as Telnet, FTP and HTTP highly desired.• Experience with Process Control desired. Company Industry IT - Software Services Department/Functional Area IT Software Keywords Application Support Associate REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Support Associate Jobs also searched Support Associate Jobs IT-Software Jobs Application Support Jobs Administration Jobs Technical Support Jobs Customer Care Jobs MS Office Jobs PAS Global, LLC. View Contact Details Contact Name/ Designation: - Website http://jobs.jobvite.com/pascareers/job/oTne9fwn Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?