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Application Support Engineer

EFG Hermes

3 - 4 years Cairo - Egypt

Bachelor of Technology/Engineering(Computers). Any Nationality


, Posted on May 15, 2018 1 Opening

Job Description

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Develop integration solutions between third party applications and choose the technology that matches business requirements and technical constrains.
• Receive, investigate and solve support cases concerning third party applications through email, phone and meetings.
• Test the modifications implemented on applications developed by the vendor or in-house before deploying to live servers.
• Follow-up with vendors to ensure products delivery within budget, on time and in line with business requirements.
• Develop functions and reports to extend the capabilities of third party applications and implement solutions to support cases and change requests with careful consideration of interrelationships between different applications and different applications modules.
• Assist in improving users experience and increase their knowledge in applications.
• Perform servers patching as scheduled by the corporate systems and security teams.
• Perform a periodical health check on servers to ensure proper functionality.
• Conduct periodical meetings with vendors to track support cases, have an overview on the upcoming releases and new features, and prepare a plan for the future updates and user s trainings.
• Document all aspects of architecture, including; data structures, logical processes, hardware and OS environment, interfaces with other systems, internal and external checks and controls and security measures, etc.
• Document installation and technical manuals and update them when needed.
• Organize and lead periodical sessions with users to gather, understand, and document business requirements developed by vendors or in-house.
• Provide user training on third party applications and new releases for new hires and team members. Share technical and product knowledge with team members by organizing and providing product and technical training sessions as needed.


Industry Type : IT - Software Services
Functional Area : Engineering

Desired Candidate Profile

Bachelor degree in Computer Engineering or Information Technology.
• A minimum of 3 years experience in software development with up-to-date technologies, including exposure to enterprise databases, designs, and implementation.
• Experience in handling technical support cases, preferably in a large or multinational enterprise.
• Experience in backend databases in particular Oracle, MS SQL Server 2010, including development using SQL Server Objects, Transact-SQL, SSIS and SSRS.
• Knowledge of JDBC, RESTful and SOAP concepts.
• Experience in WebLogic and apache servers administration.
• Experience in developing Windows Applications and Windows Services using C#, VB.net, Web Applications and Web Services using ASP.Net, CSS, and use of XML.
• Experience in using Microsoft SharePoint both Development and Infrastructure.
• Experience in the following is a plus:
• a. Mobile Development, Hybrid and Native Apps.
• b. Version control tools and concepts (e.g. Visual SourceSafe).
• c. Web server technologies including IIS.
• d. Crystal reports.
• e. OLAP, and BI tools.
• Good command of Arabic and English.
• Good communication skills (written, verbal and listening).
• Able to build partnerships and work well in teams.
• Can identify, recommend and implement solutions for problems. Capable of making timely decisions and anticipating consequences.
• Ensure deliverable are always of a high quality.
• Able to work effectively under pressure and tight deadlines.
• Any other tasks required within the general scope of the department

Keywords

Oracle XML Weblogic Apache Technical support JDBC MS SQL SSIS Application support SSRS

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EFG Hermes

About this Company
EFG Hermes, the leading investment bank in the Arab world, draws on 30 years of experience to serve as the preeminent investment bank in the region, providing a wide spectrum of financial services including Investment Banking, Asset Management, Securities Brokerage, Research...
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Industry:
Information Technology Services
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