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Application Support Engineer

Onecard

0 - 2 years Cairo - Egypt

Any Nationality


, Posted on June 6, 2018 1 Opening

Job Description

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Independently identify problems within our software based on customers reported inquiries.
• Troubleshoot, analyze, create workarounds to achieve high levels of customer satisfaction and success.
• Make use of administrative tools to respond to customers operational requests and inquiries.
• Document previous issues resolutions to aid in maintenance of similar future problems.
• Participate and recommend optimization of the service operations process.
• Communicate effectively with customers regarding problems.
• Work with other organizations to convey customer concerns and requirements in order to provide a timely problem resolution.


Industry Type : IT - Software Services
Functional Area : IT Software

Desired Candidate Profile

0-2 years of experience in application support using Java frameworks.
• Good knowledge of spring web applications framework, HTML and JavaScript.
• Good knowledge of Hibernate.
• Good knowledge of UML notion.
• Ability to give proof of developing and deploying products from the ground up.
• Possession of strong analytical and research skills and enjoying delivering software solutions that solve real-world problems.
• Object-oriented analysis and design.
• Strong verbal and written communication skills are mandatory to working in a team environment and keeping an open communication across all channels of the organization.
• Ability to work under stress, with a commitment to deadlines and quickly come up to speed on existing technologies and provide input on the future direction of our technical environment.

Keywords

Javascript HTML Hibernate UML Application support Information technology Computer science Analytical Operations Service operations

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