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Application Support

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1 year Cairo - Egypt

Bachelor of Science(Computers). Any Nationality


, Posted on May 16, 2018 1 Opening

Job Description

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Act as a frontline interface with customers of 2P. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard.
You should have excellent interpersonal, analytical and critical thinking skills. Strong communication skills are also pre-requisite.
ROLE PURPOSE:
• Provide Application support for the customer.
• offers appropriate solutions and alternatives to customers
• manages the balance of benefits for the customer and the business
• appropriately handles objections
• Checks customer understanding
• Gains customer agreement before progressing with offers or solutions
• Familiar with SLAs
• Ensures customer interactions are in line with SLAs.
• Achieving all contractual performance standards on both quality and productivity parts.
• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
• Maintain professional work relationships with colleagues, supervisor, and manager
• Team work/Spirit
• Ensure that sub-department functions offer world-class Customer Service at all times
• Assist in ensuring all quality standards are met
• Assist in reporting on and monitor KPI s and SLA s
• Develop and deliver areas of process improvement


Industry Type : IT - Software Services
Functional Area : IT Software

Desired Candidate Profile

Bachelor of information technology or computer since is preferred.
• Fresh graduate or maximum one year of experience is preferred.
• An Excellent knowledge of SQL Server, MongoDB, ASP.net, IIS, OS (Windows, Linux) and .net applications are required
• Knowledge of network concept. ( CCNA is a plus )
• Good English language.
• Previous experience in Application Support field is preferred.
• Strong verbal communication skills.
• Demonstrates a positive, enthusiastic, friendly attitude.
• Ability to work on a 24 hours shift basis that will include night hours
• Share knowledge with colleagues and the immediate departments. Proactively manage personal work standards and development.

Keywords

SQL Linux Application support CCNA IIS Information technology Customer service Computer science Analytical MongoDB

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