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Application Support Senior System Analyst


Posted on September 13, 2019

2 - 4 years Cairo - Egypt

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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Job Details
• To provide on time technical application support and problem solving during all operational hours to ensure healthy environment of the supported systems and uninterrupted smooth business operations.
Main Responsibilitie
• Ensure that supported Applications are up and running 24/7.
• -Ensure that applications are closely monitored.
• -Provide proactive support to avoid application issues.
• -Review Applications KPIs for any room for enhancement.
• -Handle Global issues related to supported applications.
• -perform on-call duties.
Qualifications Essential
• Bsc. In Computer Science or equivalent related degree.
• - Minimum 2 to 4 years Experience in Applications Support,
• Applications Development or Implementation.
• - Experience with large scale systems.
• - Excellent Computer skills, Advanced MS office and scripting are required. Very Good in Arabic & English (Reading, Writing & Oral).
• - Strong interpersonal and Negotiation skills. - Ability to work under pressure and tight deadlines. - Very Good Communications Skills.
• - ORACLE environment (RDBMS, Tools and Applications).
• - UNIX and Windows Operating systems.
• - Unix shell scripting
• - Knowledge for at least 1 applications development tools (Java Development or Object Oriented programming).
• - Presentation skills.
• - Technical Writing.
Qualifications Desirable
• Previous Telecom experience is a plus.
• - Previous CRM and CTI experience is a plus.
• - Applications servers is a plus (tomcat, jboss, webshpere, etc..)
• - Web development is a plus (HTML, DHTML and scripting languages (VB script or Java script) , XML)
Experience Desirable
• Project Management.
• ITIL Foundations.
• Leadership and Managing Others.

Telecom / ISP

IT Software


Application Support Senior System Analyst


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Started out at UAE’s first telecommunications service provider, Etisalat has grown to be one of the world’s leading telecom groups. The international blue-chip organization is headquartered in Abu Dhabi and provides innovative solutions and services to its 163 million subscribers settled in 17 d ifferent countries across the Middle East, Africa and Asia. The telecom giant currently has the widest coverage of 3G and 4G mobile technologies in the UAE. It has established an extensive Fiber-To-The-Home (FTTH) network. In addition to this, the company has conducted expeditionary trials of 5G services in the UAE – the first-ever in the region. Due to its performance and world-class services, Etislata has won many major awards, including the prestigious annual GSMA’s Global Mobile Award.

The company’s mission is:

• To provide a best-in-class customer experience for retail and business

• To deliver attractive returns to shareholders while investing in the long-term future of the company

• To support economic development in all the markets it operates in

Etisalat’s vision is to become the most admired telecom group. Towards this goal, it strives to consistently promote innovation and offers first-in-market technologies in all the location where it is operating.

The company offers a challenging work environment to its employees by providing them a professionally rewarding experience. Etisalat believes in team work and promotes the same across all departments for achieving collective success.
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