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Artisan Server - Sports Bar

Marriott Hotels Resorts /JW Marriott

Posted on September 11, 2019

3 - 4 years Dubai - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

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JOB SUMMARY
Greet and serve the guest in accordance with the JW Marriott s food and beverage standards. To oversee the effective service execution of the outlet, working closely with associates to develop training and skills levels of all involved of the outlets service. Create a friendly and outgoing environment that provides a casual yet professional level of service, encouraging a relaxed setting in an outdoor environment?
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
CANDIDATE PROFILE
Experience:
•Minimum of 2-year experience of a similar position within a five star hotel, gastro pub, large scale cocktail or wine/draught bar/garden
•A total of 3-4 years Food and Beverage experience.
Skills and Knowledge:
•Good level of communication in written and spoken English
•Individual has to be outgoing with a professional demeanor yet with a pleasant and approachable personality
•Ability to handle guests with charisma and charm
•Good interpersonal and problem solving skills are required
•Hotel School Degree or diploma or equivalent.
•Up-selling skills training,
•HACCP.
•WSET level 1 in wines and spirits or equivalent.
•Sound beverage, beer and cocktail knowledge
•Sound knowledge of international cuisines and terminology
Education or Certification:
•High School Diploma or equivalent
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Main Responsibilities:
•Follow all JW Marriott policies and procedures
•Comply with clean as you go policy
•Practice safe work habits at all times
•Report to work on time and in a neat, clean and pressed uniform including name badge, Daily Basics card, pen, pad, bottle opener, lighter and pieces of cork
•Follow self cashiering procedures
•Basic knowledge in financial aspects of outlet operations.
•Knowledge of Micros Point of Sale system.
•Service styles and techniques.
•Able to manage and world alongside associates on the same skills set with a friendly and professional manner.
Essential Functions:
•Set up the restaurant efficiently and accurately, including the tables, bar and anti-pasta/fish counter
•Actively participate in daily stand up briefings and taste panels
•Ensure knowledge of the Basic of the Day and the Food and Beverage Brand Standards, and ensure these are followed
•Handle an assigned station, and leave the floor only after permission from a supervisor
•Take and serve guest orders promptly and according to Brand Standards, sequence of service, and sales dialogue
•Serve all beverages in accordance with Brand Standards and Use Records
•Answer any guest questions about the menu items, daily specials and beverages, including knowledge of the ingredients, preparation methods and garnishes. Make appropriate suggestions to suit guest needs and proactively up-sell items.
•Each associate is expected to carry out, within their capabilities, all reasonable requests by management. This may involve working in or moving to another Food& Beverage outlet.
•To maintain a friendly yet unobtrusive manner with all guests.
•To possess management ability that ensures a successful handling of the outlets.
•Conducts team briefing and training as delegated by the Outlet Manager.
•Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
•Performs other duties may be assigned by the management.
•Take extra initiative to drive revenue, ideas and training needs.
•To control reservations and seating of the outlet.
•To ensure the correct and consistent service techniques for various meal periods will be demonstrated by all colleagues.
•To observe daily conditions of all physical facilities and equipment in the outlets; makes recommendations for corrections and improvements as needed.
•To promote teamwork and foster a harmonious working climate.
•To promote good public relations and handle complaints or concerns of guests.
•To handle inventories directly involved with the operation of the outlet.
•Artisan waiter is highly committed to customer needs, staff necessities and care of the establishment.
•Responsible for the restaurant set up and its operation organization according to the BWT service standards and SOP s.
•Co-ordinates his/her station and ensures the highest level of customer service through the operation.
•Educate guests on menu offerings and drink specials with professional food and beverage pairing advise through ones knowledge and experience.
•Ensure that the requests of guests are met and delivered in a timely manner.
•Provides hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
•Ensures that effective link is maintained between kitchen and service areas.
•To ensure the correct and consistent service techniques for various meal periods will be demonstrated by all colleagues.
•To anticipate, in advance, all materials and supplies and assure their availability.
•To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
OTHER
Safety and Security:
•Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
•Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
•Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures:
•Follow company, hotel and department policies and procedures.
•Follows Marriott International Hotels Limited Regional Office policies and procedures
•Protect the privacy and security of guests and coworkers.
•Maintain confidentiality of proprietary materials and information.
•Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
•Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
•Perform other reasonable job duties as requested by Supervisors and Management.
•Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations:


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication:
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others:
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement:
Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks:
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords

Artisan Server - Sports Bar

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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