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Assistant Banker

National Bank of Dubai

Posted on October 11, 2017

12 - 13 years Dubai - United Arab Emirates


Opening 01

Job Description

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* Department Description:
The Strategy Business Support unit manages 4 main areas for Wealth Management overall and the Private Bank
1 Strategy Special Projects
2 Performance Management MIS and Business Analytics
3 Private Banking Front Office Business Support
4 Private Banking Client Experience
The unit plays a vital role in supporting the Wealth Management Leadership TeamWMLT and the Private Banking Leadership TeamPBLT to shape and develop the WM and PB business overall by identifying scoping and implementing strategic projects and business development initiatives
It further provides support for all business aspects to the Private Banking Front Office and its Leadership TeamPBLT ranging from backend business analytics to customer service and transaction processing for Private Banking clients
Brief Description:
The Assistant Banker is an important pillar within the Front Office of the Private Bank The position holders main responsibility is to support 12 Relationship Managers and their clients The position holder handles all client requests pertaining to Basic Banking products and serviceseg transactions cheque books fixed deposits statements etc and manages the clients accounts and their documentation requirements In addition the Assistant Banker will support the assigned Relationship Managers with administrative tasks
Detailed Description:
Support Relationship Managers12 in the daytoday management of client relationships
Manage clients accounts and execute Basic Banking transaction requeststransfers cheques clearing cash transactions opening closing and renewal of Fixed Deposits etc
Coordinate with Operations Credit Compliance and other relevant departments to support the RMs to execute client instructions
Exercise appropriate checks and controls as per Banks policies under the RMs supervision
Communicate directly with the client on minor operational matters
Ensure Client Confidentiality and related processes
Prepare basic documentationeg IOSIR compliance account opening forms etc and keep client records
Ensure complete and accurate information is provided in all client documentation before submission to operations and other departments under the RMs supervision
Assist othersenior team members as and when required
Job Requirements:
Undergraduate degree in a relevant field or equivalent
Minimum 12 years related work experience
Experience in a customer care service environment
Experience in the framework and business etiquette in MENA markets
Advanced knowledge of Basic Banking products services as well as associated operational processes
Good understanding of Compliance Due Diligence and AntiMoney Laundering Acts as well as standard banking procedures
Diligent with an attention to detail
Customer Service attitude and professional behavior
Additional Details:
Eligibility for applying for internal vacancies
Staff must have completed at least 1 year of service in their current role
New joiners must complete at least 2 years of service in their current role
Staff who are either on the same role band or one level lower can only apply to the advertised vacancy

Banking / Financial Services / Broking

Finance / Treasury

Desired Candidate Profile

AS Mentioned in the JD


Assistant Banker Wealth management Customer service Private banking Customer care Front office Backend Fixed deposits Due diligence Policies Business analytics

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