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Assistant Boutique Manager

Van Cleef & Arpels

Posted on September 24, 2019

7 - 10 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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The job holder will be based in a boutique in Dubai to assist in developing the turnover of the boutique, meeting the expectations of image and service, ensuring excellence in boutique operations, audit and performance, while maintaining a team spirit in accordance with the Maison values.
Sales & Performance:
• Attends clients and assists team members to carry presentations and go through selling process
• Assists the Boutique Manager to reach the boutique sales target assigned by the retail management and manages in person all stages of the sale when necessary
• Organizes weekly and monthly individual appraisals based on the breakdown of the boutique target per SA and the follow-up of the individual KPI performances
• Masters boutique KPI understanding, analysis and monitoring
• Monitors the implementation of selling ceremony and respects of the step to maximize the Mystery Shopping score
Team Management & People Development:
• Sets up and actively participates in daily, weekly and monthly team briefings detailing activity, target achievement and training
• Organizes team shifts and monitoring attendance along with punctuality in order to optimize performance and balance in the boutique
• Participates in the development and the recruitment of the team (or providing advice in consultation) and integration and training of new salespersons in the field
• Is responsible for of the integration and training of new comers through the Induction steps of Richemont and VCA via the Green Box project
• Monitors the team s participation in trainings with Retail Management, Marketing, CRM and Richemont
• Ensures the day-to-day management, training, coaching and motivation of the boutique team
• Ensures that all boutique team members represent the Maison by wearing the appropriate uniform and being groomed as per the company policy
• Overseeing the safety of goods and people
Boutique Operations:
• Masters the process of opening, closing and running the boutique
• Implements group, Maison and boutique policies, procedures and guidelines
• Active and responsible participant in the boutique audits to maximize score and consistency
• Is responsible for the back office and administration of the boutique
• Ensures the execution and delivery in time of all boutique reports and legal requests (Mall passes, police permits etc.)
• Ensures that all documentation is accessible and organized for Audit and Control purposes and that all documentation is in adherence to the company s policies and procedures
• Oversees the boutique expenses and communicates with Retail Management on the matter
• Compliance with procedures and with legal, fiscal and customs regulations
• Assist with weekly, monthly and yearly stock takes and the tagging of merchandise
• Ensures the perfect conditioning and respectful manipulation of the stock
After Sales Service:
• Assist clients with their returns and queries ensuring that brand image is enhanced and client expectations are met
• Respects After Sales Service golden rules and procedures
• Thrives to satisfy the client with the best After Sales Service experience
Client Relationships:
• Ensures the highest level of data capture in the boutique
• Maximizes the creation of prospect profiles in the database
• Build client database by acquiring new customers as well as enhancing relationships with current clients
• Communicates with the highest level of respect to all levels in the Maison
• Learns about the creations universe and focuses on the heart of the Maison: High Jewelry
• Represents the exclusive and luxury image of the Maison, in grooming along as in behavior
• Acts as a coach and assist the colleagues in operations, sales and training
• Be an example and mentor for the rest of the team
• 7 to 10 years experience in retail
• Previous management experience is preferred
• Jewelry experience is preferred
• Arabic language is preferred but not a must
• Client/sales oriented
• Positive attitude / conflict free / team worker
Type of Position:
• Permanant
Work Location:
• United Arab Emirates - Dubai

Gold / Gems & Jewellery

Sales / Business Development


Assistant Boutique Manager


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Van Cleef & Arpels

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