Job Description

Roles & Responsibilities

Assist the Branch Manager in the day-to-day administrative operations of the facility and the delegation of duties
Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
Ensure that the patients / attendants are kept comfortable at all times and ensure their requirements are met as laid down in CS rules
Direct patients opting for treatments on special packages to the designated area / block or in the right category of rooms as required by them
Provide support to the clinical, operational and facility services throughout the facility
Liaises with clinical professional staff in order to provide seamless patient care in all aspects of the journey through the facility
Responsible for conduction and coordination of company’s promotional campaigns
Provides oversight on the process of ensuring that appropriate providers are available to deliver medical information upon request of patients
Manages and oversees that all documentation is correctly presented prior to patients files being used, and returned thereafter to medical records.
Keep patient data and records updated and maintain confidentiality of patient information.
Respond to patient’s needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.
Keep the Branch Manager informed of work related activities and issues
Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.
Ensures that all financial transactions are conducted in accordance with pertinent standards and legal requirements
Ensures the effective operation of a quality improvement process for the facility, including the periodic assessment of patient satisfaction
Participate in Quality and Accreditation activities such as DOH, OSHAD, FANR, etc.
Ensure that quality of services is provided as per the DOH standards
Ensures that safety of all employees, patients, physicians, guests, visitors and others is adequately addressed and protected
Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
Perform other duties and tasks assigned by the Branch Manager within the scope of his/her job

Desired Candidate Profile

Suitable Graduation Degree
Master Degree in Hospital Management (preferred)
Minimum 4 years of experience in a similar field with at least 2 years in a similar position
Fluent in English & Arabic (preferable)

Assistant Branch Manager NMC healthcare LLC