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Assistant Chief Concierge

Kempinski Hotel

Posted on July 10, 2019

3 - 4 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Assistant Chief Concierge
The Assistant Chief Concierge is responsible for managing the
Concierge section of the Front Office Department in order to ensure the highest
standards of service in accordance with the policies, procedures and Kempinski
Emerald Palace Kempinski Dubai
An impressive 100,000 square meters, the Emerald Palace Kempinski
Dubai comprises of 391 luxuriously appointed rooms, of which 56 are exquisitely
spacious suites. Surrounded by pristinely landscaped tropical gardens are eight
highly appointed royal villas with stunning views of the Palm Lagoon. The
hotel s wide variety of international restaurants, the Parisian-inspired Cinq Mondes Spa,
boutique mall and cinema provide ample dining and entertainment attractions.
With its opening in 2018, the hotel s classical design will complement the Kempinski
Residences and Hotel Apartments Palm Jumeirah, which has been developed in the
same architectural style and is located on the adjacent plot.
Key Responsibilities:
Responsibilities and
essential job functions include but are not limited to the following:
• Comprehensive knowledge
of local tourist attractions, restaurants, shows, bars and night clubs.
• Extensive network in all
aspects of entertainment and trendy places.
• Exceptional guest
relations interaction.
• Negotiate best rates for
hotel guests.
• Organize and lead the
concierge team, valet parking and doorman to ensure service excellence.
• Ensuring comprehensive
guest support by high level management of information and sales meetings and
optimal processing of tasks in the Lobby / Concierge area by agreement with the
Front Office.
• Ensure the well being of
all personnel, compile departmental working schedules and ensure departmental
meetings are held.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Desired Skills &
• Diploma in Hotel
• Member of Les Clefs d'Or
• Minimum of 3 years'
experience in similar position in a luxury five star hotel
• Excellent knowledge of
Dubai and its tourist attractions
• English - excellent oral
and written skills
• Additional language(s) -
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the
most fascinating destinations without ever forgetting the finest traditions of
our European heritage. We are dedicated to please, educated to entertain, and
we never compromise on the European elegance of service. We pride ourselves on
delivering a beautiful performance for each and every one of our guests. And
for our employees, we provide a stage on which they can flourish and realise
their full potential.
Embrace an experience as individual as you are


Front office Hotel management Service excellence Guest relations Architecture Management Networking parking Sales


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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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