ASSISTANT CHIEF CONCIERGE Mandarin Oriental Hotel Group Posted on July 11, 2018 2 - 3 years Dubai - United Arab Emirates Secondary School(Academic / General). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Departmental: Train, direct and supervise the Concierge daily operation of the department. Maintain a consistent and sufficient level of brochures, maps and handouts etc. Be knowledgeable of all in-house and arriving guests. Be aware of all daily events in the hotel. Arrange for package delivery and pickup for guests. Provide a daily list to the Front Office Manager and Hotel Duty Manager of transportation reservations. Offer a warm, sincere and personalized welcome to all guests. Create special conversations with guests, which identify personal preferences in order to record in each guest s profile history. Act as a guide when guests ask for direction and assist them to destinations within the hotel. Provide clear directions for all guests travelling outside the hotel. Respond to all guest needs and requests. Maintain a daily sheet (via GoConcierge) of all guest requests, reservations and confirmations for guests and keep track of all reports. Hold a monthly departmental meeting. Participate in all operations meetings. Perform all admin tasks when Chief Concierge is not in the hotel. Supervise all tasks on both desks (concierge & bellboy staff) Ensure all the FLHSS&E requirements and procedures are followed by the team Education & Certificates High School Diploma or equivalent. Experience Minimum 3 years experience working in a 5-star hotel environment. Minimum 2 years Concierge experience in a luxury hotel. Strong command of MS Office products, GoConcierge, and Hotsos. Pre-opening experience is an advantage. Previous experience working in Dubai is a MUST. Skills Clear communication; effective verbal and written communication skills in English. Arabic is an advantage. Excellent listening skills Proven ability to successfully motivate and lead a team. Trainer skills and ability to mentor and develop team members. Ability to focus attention on guest needs, remaining calm and courteous at all times. Ability to work well under pressure in a fast-paced environment. Ability to manage a large team in a multi-cultural environment Position Related Requirements Must be able to stand for extended periods of time. Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords Front Office Supervisor Mentor Management Training Administration Focusiness Executive REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Concierge Jobs in Dubai Cashier Jobs in Dubai Supervisor Jobs in Dubai Hotel Jobs in Dubai Administration Jobs in Dubai English Jobs in Dubai Front Office Management Jobs in Dubai Concierge Jobs in UAE Cashier Jobs in UAE Supervisor Jobs in UAE Hotel Jobs in UAE Administration Jobs in UAE English Jobs in UAE Front Office Management Jobs in UAE Concierge Jobs Cashier Jobs Supervisor Jobs Hotel Jobs Administration Jobs English Jobs Front Office Management Jobs Mandarin Oriental Hotel Group View Contact Details Contact Name/ Designation: - Website http://careers.pageuppeople.com/800/cw/en/job/500656/assistant-chief-concierge Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?