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Assistant Chief Concierge

W Hotels

Posted on July 5, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Job Summary
As an Ass. Chief Concierge you are looking after the Concierge, Welcome Ambassadors, Valet, Airport Ambassador, Limousine and Lobby Host team. Your role is to ensure everyone creates WOW Experiences for our guests and to Implement and maintain standards given by the brand and the hotel. Further to establish a relationship with the neighboring hotels and its Concierges.
Ensures all guests are met in a warm and welcoming way, talent are committed to providing WOW moments.
Ensures the interaction of the Concierge team (written and spoken) does meet the brand s identity.
All complaints are logged into Empower and handed over between shifts.
The usage of the Go Concierge program is maintained and the software is up to date with the necessary information at any time.
Oversees the operation of the hotels drive way and its talents (outside company).
Schedules talent per the business needs, whilst controlling labour costs and minimizing overtime payment.
Liaise with Events department to ensure Valet is adequately manned.
Ensures all HID Standards are followed and does spot checks.
Researches what s new/what s next in W Dubai, the complex and beyond and shares the results with the Welcome Office team daily.
Sends out the happenings outside the hotel regularly to the teams.
Shares info regarding Happening for competition on the Palm.
Coordinates with Welcome Desk to ensure smooth delivery and pick up of guest luggage
Ensures the hotel is on brand, from ensuring d cor items are well presented in the Living Room, outside of the hotel is clean and free of debris.
Ensures to communicate regularly with other departments to ensure they are supported from an operational stand point.
Ensures the safety and welfare of all talent and guest alike, through regular contact with the security team, transportation from the compound is on time and other such activities.


Hotels / Hospitality

Administration

Keywords

Operations Labour Relationship Management Usage Head Business Development Room Relationship Executive

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W Hotels

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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