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Assistant Claims Manager - Non Marine Claims


Posted on June 12, 2019

10 - 11 years Al Kuwait - Kuwait

Any Graduation. Any Nationality

Opening 01

Job Description

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Provide daily support to claim staff on claim managing and filing activities.

Be responsible for all aspects of executive claims management, service and administration

Ensure that claim team follows state regulations and standard operating procedures.

Assist claim personnel in coverage investigation, liability analysis and settlement negotiation.

Develop best practices to optimize claim processing quality.

Evaluate professional skills of claim staffs and provide appropriate claim assignments to them.

Establish expense reserves for claim investigations.

Resolve coverage issues and approve coverage denials.

Perform claim negotiation and confirm settlement amount.

Document claim assessment and filing activities accurately.

Monitor individual performance and ensure it meets expected quality and performance objectives.

Supervise in the investigation of all claims through prompt contact with appropriate parties.

Review General claims and ensures that all required information for processing is available.

Assess details pertaining to the accident such as the amount of loss incurred by all parties, other parties' insurance policy coverage, fault percentages of all parties involved, whether or not the insurance policy covers the accident, etc.

Review the amount of liability towards the parties involved.

Process approved General Claims and coordinate with Finance department for reimbursement of parties involved.

Supervise the review of General accidents determine the best and most cost effective approach for repair.

Preparing and maintaining the compensation files with the company filing system.

Collecting information and deciding on liability.

Investigating the Circumstances of loss or accident and appointing the proper loss adjuster for the major claims and follow the correspondence with both the insured and surveyor.

Visiting the site of loss to survey and assess the damage.

Making proposals to mitigate the extent of the loss for the benefit of all parties.

Supporting policy holders through the claims and restoration process.

Investigating suspicious claims by inspecting claimants' records to verify the existence and value of goods being claimed for.

Liaising with any other insurers to negotiate the spread of liability.

Complete the claim file with the required documentation and acquiring information from other professionals such as the police or medical staff.

Preparing Daily/Weekly/ Monthly reports for the management.

Coordinating with other departments and branches and preparing all types of correspondence.

Handling customers complaints and adhering to customer standards set by the company.



Insurance / Underwriting / Surveying / Actuary

Desired Candidate Profile

Bachelors degree

Proficient in MS office

10years Experience

Bilingual (English & Arabic – Read, Write and Speak)

Preferred to have a valid driver’s license


Assistant Claims Manager


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