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Assistant Club InterContinental Manager

Intercontinental Hotels Group (IHG)

1 - 2 years United Arab Emirates - United Arab Emirates

Any Nationality


, Posted on May 10, 2018 1 Opening

Job Description

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When you're a part of IHG, you're more than your job title. And that's what we love - the individual talents, interests and dreams that make you who you are. Join us and we won't expect you to conform to any stereotype - because we know that a team with different perspectives and passions can only make us stronger.
At the moment we're looking for Assistant Club InterContinental Manager to join our energetic and enthusiastic team of InterContinental Dubai Marina . The hotel is one of Dubai's five star luxury properties in the heart of the city with 328 rooms, flexible event space and full service Spa. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence with Mediterranean charm.
You'll be responsible for assisting the Front Office Manager in handling guest complaints, and follows up on corrective action. You will be utilizing your interpersonal and communication skills to lead, influence, and encourage the team members to advocate smooth business operations. You will Serves as a role model to demonstrate appropriate behaviors. You will be responsible to manage everyday operations, ensuring the quality and standards are meeting the expectations of the guests on a daily basis. You will provide Support in handling guest complaints and resolving grievances and conflicts in any occurs. You will also be responsible of implementing the guest recognition/loyalty programs.
You will also assist the team to maximum guest satisfaction from arrival through departure; ensures that Priority Club members and other VIP's consistently receive all benefits, special recognition and service; Keep up to date and maintenance of repeated guest history system; ensure that all duties are carried out in line with Hotel policy with high standards; and promote the desired work culture around the five core values of InterContinental Hotels Group and the brand ethos.
Ideally, you'll have a minimum 3 years' experience in a hotel front office department with a minimum 1 year experience as Assistant Club Lounge Manager with a hands on style, who understands and can deliver on the expectations of luxury from a guest perspective and demonstrated financial results within similar size hotel operation. You'll have excellent customer relations, problem solving and time management skills, have a working knowledge of hotel property management systems such as Opera and an understanding of point of sales systems such as Micros.


Industry Type : Hotels / Hospitality
Functional Area : Administration

Keywords

Front office SPA Service Luxury Property management Business operations guest satisfaction Customer relationship Management systems Corrective action

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Intercontinental Hotels Group (IHG)


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