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Assistant Director of Luxury Sales

St. Regis Hotels & Resorts

Posted on September 18, 2019

2 - 4 years Abu Dhabi - United Arab Emirates

Any Graduation, Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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JOB SUMMARY
Demonstrated sales achievements and established network in international luxury leisure, lifestyle, concierge/travel designers, wellness, sports and entertainment segments. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process.
CANDIDATE PROFILE
Education and Experience
Required:
•Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
•Minimum 2 years in similar role
•Experience in luxury resort hotel
•Experience in European, GCC, Asian and US source markets
•Fluent English, other languages beneficial
CORE WORK ACTIVITIES
•Demonstrated sales achievements and established network in international luxury leisure, lifestyle, concierge/travel designers, wellness, sports and entertainment segments.
•Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.
•Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards.
•Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
•Manages the property's reactive and proactive group sales efforts.
•Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
•Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
•Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process.
•Performs other duties, as assigned, to meet business needs.
•Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to, maintain guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
•Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
•Develops a close working relationship with operations to execute strategies at the hotel level.
•Manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share.
•Works with the Deputy Director of Sales to establish understanding of sales strategy and effective implementation of this strategy for the hotel.
•Creates effective structures, processes, jobs and performance management systems are in place.
•Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property s sales objectives.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Assistant Director of Luxury Sales

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St. Regis Hotels & Resorts

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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