Demonstrated sales achievements and established network in international luxury leisure, lifestyle, concierge/travel designers, wellness, sports and entertainment segments. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process.
Education and Experience
•Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
•Minimum 2 years in similar role
•Experience in luxury resort hotel
•Experience in European, GCC, Asian and US source markets
•Fluent English, other languages beneficial
CORE WORK ACTIVITIES
•Demonstrated sales achievements and established network in international luxury leisure, lifestyle, concierge/travel designers, wellness, sports and entertainment segments.
•Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.
•Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards.
•Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
•Manages the property's reactive and proactive group sales efforts.
•Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
•Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
•Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process.
•Performs other duties, as assigned, to meet business needs.
•Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to, maintain guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
•Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
•Develops a close working relationship with operations to execute strategies at the hotel level.
•Manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share.
•Works with the Deputy Director of Sales to establish understanding of sales strategy and effective implementation of this strategy for the hotel.
•Creates effective structures, processes, jobs and performance management systems are in place.
•Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property s sales objectives.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.