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Mandarin Oriental Hotel Group

Posted on November 11, 2019

3 - 4 years Doha - Qatar

Any Graduation. Any Nationality

Opening 01

Job Description

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Main Responsibilities
• Assist, lead and manage the department in accordance with Mandarin Oriental Standards and set hotel objectives.
• Monitor day to day work and projects are on track and to provide guidance to ensure team colleagues are able to proceed with project tasks efficiently and confidently.
• Ensure that departmental levels of KPIs are in line with hotel objectives.
• Always lead by example.
• Monitor closely on monthly departmental expense to ensure it is in line with annual budget.
• Interview and recruit colleagues as per job specifications and form an efficient and motivated team.
• Motivate, train, supervise, evaluate and discipline Marketing Operations colleagues.
• Attend managerial meetings if requested and participate actively in achieving productive results in the absent of Director of Marketing Communications.
• Ensure team leaders are monitoring annual contracts, proactively assessing vendors or suppliers continuously.
• Review regularly Standard Operating Procedures, and update Policies and Procedures in order to guarantee effective and efficient service as per Mandarin Oriental Standards.
• Conduct daily meetings with Managers and team colleagues to provide information on hotel business overview, upcoming marketing events, check on project status, provide guidance on projects and issues.
• Assist to conduct appraisals, disciplinary actions, and performance reviews on a regular basis.
• Identify colleagues for further development or training needs.
• Monitor training plans and measurements for training needs
• Ensure all audit requirements are met for LQA, MOQA, LQE, QTA and conduct regular self-audits.
• Senior School qualifications or equivalent is mandatory
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is mandatory
• Minimum 3 years of experience working in a 5-star hotel or luxury retail environment in a key marketing position
• Previous working experience in the Middle East is an advantage
• Hotel pre-opening experience is beneficial

Hotels / Hospitality




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Mandarin Oriental Hotel Group

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