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Assistant Executive Housekeeper

Citymax Hotels

Posted on July 1, 2018

4 - 8 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Indian, Filipino, Sri Lankan, Nepali Female

Medical Insurance, Paid Leaves, Travel Allowance

Opening 01

Job Description

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Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

Inspects guestrooms on a daily basis.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to verify adequate supplies.

Supports and supervises an effective inspection program for all guestrooms and public space.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Verifies all employees have proper supplies, equipment and uniforms.

Communicates areas that need attention to staff and follows up to verify understanding.

Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.

Schedules employees to business demands and for tracks employee time and attendance.

Verifies employees understand expectations and parameters.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

Observes service behaviors of employees and provides feedback to individuals.

Verifies employee recognition is taking place on all shifts.

Participates in an on-going employee recognition program.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Participates in employee progressive discipline procedures.

Celebrates successes and publicly recognizes the contributions of team members.

Sets a positive example for guest relations.

Understands the brand's service culture.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Keywords

Housekeeper Housekeeping Manager

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Citymax Hotels

We asked travelers what they like and built a brand around it. Warm and friendly service, a comfortable bed, good food and entertainment, all at an affordable price. This is what our guests want and this is exactly what we are. Some call us a home away from home, others an ideal transit hub. For som e we’re the best weekend watering hole, others can’t get enough of our lip smacking grub. Our locations have been referred to as landmarks and our team members as “best buds”. We’re always part of our guests’ memories (and their insta feeds). They miss us when they go away and are delighted when they come back! Why don’t you come and try us for yourself?

Citymax Hotels. Little Xtras. Max Difference.
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