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Assistant Food & Beverage Manager

Intercontinental Hotels Group

Posted on July 13, 2018

4 - 5 years Amman - Jordan

Any Graduation. Any Nationality

Opening 01

Job Description

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Key Responsibilities
Assists in managing the day-to-day operation of the Food and Beverage sections and informs the Director of Food and Beverage or designate, of any major decision taken which did not require his/her action and any other relevant information Assumes the duties and responsibilities of the Director of Food and Beverage or Food and Beverage Manager in his/her absence Controls and analyzes, on an on-going basis, the
following:
Sales
Costs
Quality and presentation of food and beverage products
Service standard
Condition and cleanliness of facilities and equipment
Quality of entertainment
Guest satisfaction
Marketing
Assists Manager in developing popular menus and beverage lists offering guests value for money in accordance with IHG guidelines.
Assists Manager in planning and organizing successful Food and Beverage activities in the hotel and overseas Conducts daily briefings, Food and Beverage Meetings and
other meetings as needed to obtain optimal results Attends and participates to other meetings as required by the administrative calendar
Assists Manager in keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters Assists Manager in setting Food and Beverage goals and developing strategies, procedures and policies Assists Manager in determining the minimum and maximum stocks of all food, beverage, material and equipment
Assists Manager in settings standards of all food, Beverage and equipment purchases in accordance with IHG guidelines Participates in the preparation of the hotel's revenue
plan and marketing programs Monitors local competitors and compare their operation with the hotel Food and Beverage operation
Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits
Performs related duties and special projects as assigned Financial
Management Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce
positive business results Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
People Management
Work within the company s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
Plan for future staffing needs Recruit in line with company guidelines
Prepare detailed induction programs for new staff
Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs
Actively work at developing your staff and identify high potentials
Maintain training records for all direct reports and ensure they do the same for their staff
Conduct probation and formal performance appraisal in line with company guidelines Coach, counsel and discipline staff, providing constructive feedback to enhance
performance Approve leave requests after considering peaks and troughs in the business
Regularly communicate with staff to maintain good relations Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests Accurately and promptly fulfilling
Guests requests Anticipate Guests needs
Maintain a high level of knowledge which
affects the Guest experience
Demonstrating a service attitude
Taking appropriate action to resolve
guest complaints
Appreciate the dynamic nature of the
Hotel industry and extend these service attributes to all internal customers
Health,
Safety and Security
Demonstrate
understanding and awareness of all company policies and procedures relating to
Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
Familiarize yourself with emergency and evacuation procedures Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes General Comply with the Company s Corporate Code of Conduct Familiarize yourself with the company
values and model desired behaviors Perform tasks as directed by the Manager in pursuit of the achievement of business goals


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Customer Service Staffing Administration Monitoring Marketing Strategy Performance Appraisal Human Resource Management Training Need Analysis Strategy Development Financial Management

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Intercontinental Hotels Group

Founded in 1988, InterContinental Hotels Group (IHG) is one of the leading hotel groups in the world. The group owns nearly 5,100 hotels and more than 750,000 rooms in almost 100 countries. During 2015, the company had more than 175 million guest nights. Its brands are present in 13 of the 20 larges t hotel markets. In UAE, the hospitality chain has its presence in Dubai, Abu Dhabi and Fujairah. The hospitality giant’s portfolio of brands includes: • InterContinental® Hotels & Resorts• Kimpton Hotels & Restaurants• Holiday Inn• Holiday Inn Express• Crowne Plaza Hotels & Resorts• Hotel Indigo• Staybridge Suites• Candlewood Suites• EVEN Hotels• HUALUXE Hotels and ResortsIHG's aim is to create ‘Great Hotels Guests Love’. Towards this goal, the group is committed to introducing more rooms in its ever-growing portfolio of hotels not just in existing locations but beyond too. The company also aims to reduce the carbon footprint and water use to promote eco-friendly travel amongst its guests.The company welcomes hospitality professional to join its teams with a promise to offer numerous benefit and opportunity that comes with working for a global organization. IHG encourages people to bring their individual passions and ambitions and support its employees in realizing their goals.
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