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Assistant Food & Beverage Manager

Kempinski Hotel

1 - 2 years Muscat - Oman

Any Nationality

, Posted on June 11, 2018 1 Opening

Job Description

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Assistant F&B Manager
To contribute to and to support Kempinski s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. The Assistant Director of Food & Beverage must grow into the position of Food & Beverage Head of Department.
Kempinski Hotel Muscat
Key Responsibilities:

All rules & regulations are strictly established and adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP.

The sales are driven to full potential in specific outlets as appointed by Food & Beverage Head of Department.

All costs are in line with sales without compromising quality, i.e. minimum 85% LQA score.

The department or appointed outlets are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.

Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.

The employee is ready to assume the position of Food & Beverage Head of Department in Kempinski Hotel Muscat or in other Kempinski properties.

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities.

The Assistant Food & Beverage Manager is responsible of the following Talent Development tasks for their department:

Support and implement new Talent Development initiatives.

Identify internal and external talents* that match Kempinski s DNA values.

Support in growing talent in order to present candidates in quarterly Talent Transfer Calls.

Take the time to meet all new Food & Beverage employees.

Support Food & Beverage Head of Department in conducting yearly performance appraisal TTTT and give employees regular feedback on their job performance.
*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.
Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
Provide a professional and courteous service at all times and ensure that all employees follow the example.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage products and services.
Oversee the operations of the outlets appointed by the Food & Beverage Head of Department.
Assist in preparing/consolidating the yearly budget for the department.
Assist in preparing the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management.
Manage the consolidated inventory of Food & Beverage department s OS&E together with the Stewarding department.
Attend and actively contribute to all relevant staff meetings and hotel trainings.
Conduct daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
Attend or conduct (in the absence of the Food & Beverage Head of Department) daily or weekly Food & Beverage meetings.
Review and update all departmental operations manuals annually.
Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
Assist handling guest complaints.
Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
Follow the local and global food & beverage trends.
Ensure that all managers plan and implement effective training programs in the appointed outlets.
Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
Respond to any changes within the Food & Beverage department as dictated by the hotel management.
Act as the secondary point of contact to the Corporate Food & Beverage Team.
Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department.
Eligible to serve alcoholic food and beverage products
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Industry Type : Hotels / Hospitality
Functional Area : Administration

Desired Candidate Profile

Desired Skills & Qualifications:

Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.

Operational knowledge of the role.

Luxury Hotel Experiences in the same role, with big operational experience

Communication skills.

Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic knowledge of Micros is an advantage.

Passion for hospitality and the European elegance of service.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are


Hospitality Management Operations Manager Quality Assurance Performance Appraisal Word Customer Satisfaction Competitor Analysis Assistant Director Talent Development

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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