Assistant Front Office Manager

Accor Group

Accor is hiring an experienced and guest-oriented Assistant Front Office Manager to join its leadership team in Dubai. The role is responsible for managing front office operations, leading the reception team, and ensuring seamless guest experiences that reflect Accor s world-class hospitality standards.

Location: United Arab Emirates
Location: Dubai
Industry: Hospitality
Function: Hotel Management
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Role Summary
The Assistant Front Office Manager supports and oversees the daily operations of the front office, ensuring efficient service delivery, guest satisfaction, and adherence to Accor brand standards. This role requires strong leadership, operational expertise, and a passion for creating memorable guest experiences.

Key Responsibilities

* Supervise, train, and motivate the front office team to deliver exceptional guest service.
* Oversee guest check-in and check-out processes, ensuring accuracy and efficiency.
* Handle guest inquiries, special requests, and complaints promptly and professionally.
* Manage room allocations, VIP arrivals, and special guest arrangements.
* Coordinate with other departments to maintain smooth hotel operations.
* Monitor front office performance metrics and take proactive measures for improvement.
* Assist in developing and implementing strategies to enhance guest satisfaction and operational efficiency.
* Ensure compliance with hotel policies, procedures, and brand standards.
* Maintain up-to-date knowledge of hotel products, services, and local attractions.
* Participate in revenue management activities to maximize occupancy and yield.
* Manage department budgets, forecasts, and cost control measures.
* Conduct regular team briefings and performance evaluations.
* Oversee front office training programs and promote professional growth among team members.
* Handle emergencies and ensure all front office activities align with safety protocols.
* Support digital and technology initiatives for improved guest experiences.

Candidate Requirements

* Bachelor s degree in Hospitality Management or a related field.
* Minimum 5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
* Strong leadership and team management skills.
* Proven record of delivering high guest satisfaction scores and operational excellence.
* Excellent communication and interpersonal skills with fluency in English; additional languages are an advantage.
* Proficiency in Property Management Systems (PMS) and Microsoft Office applications.
* Strong problem-solving, decision-making, and organizational skills.
* Financial acumen with experience in budgeting and revenue management.
* Ability to work flexible hours, including weekends and holidays.
* Professional appearance, positive attitude, and ability to perform under pressure.

What We Offer

* Employee benefit card offering global Accor discounts.
* Learning and career development opportunities through Accor Academies.
* Dynamic and inclusive work culture that values creativity and collaboration.
* Career advancement across Accor s global network of hotels and resorts.