Assistant Front Office Manager Mandarin Oriental Hotel Group Posted on July 5, 2018 2 - 3 years Dubai - United Arab Emirates Secondary School(Academic / General). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB • Assist the Front Office Manager to operate the Front Office efficiently and with profitability. • Supervise and assist Guest Service Agents with their duties. • Ensure a warm and genuine arrival and departure experience • Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards, Mandarin Oriental Hotel Group details, etc. • Act as a hotel ambassador at all times. • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of colleagues. • Maintain all department files and ensure that paperwork is kept to a minimum. • Ensure that sufficient stationary is available for the daily operation. • Ensure proper staffing at all times. • Compile and maintain the daily Handover report. • Ensure accurate communication of information and guest requests to all relevant departments. • Personally welcomes guests in VIP categories A, B, C, and as well as repeat guests; recognize and anticipate their individual needs. • Ensure that Legendary Quality Standards, policies and procedures of MODUB are properly understood and followed through. • Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents. • Identifies quality improvement trends and effectively communicates issue to the Front Office Manager, and the Front of House Operations Manager. • Handle all guest complaints and comments relating to the department tactfully. • Ensure that Training manual is continuously updated, maintained and used effectively. • Cooperate and coordinate teamwork with other departments. • Awareness and sensitivity to the concept of luxury and quality. • Responsive and genuine with guests and colleagues. • Confident with guest interactions. • Help and assist the front desk when needed. • Perform colleagues performance reviews. • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. • Perform any other reasonable duties as required by the Front Office Manager or the Front of House Operations Manager. Education & Certificates • Senior High School Diploma or equivalent. • Vocational Diploma in Hospitality related subject is an advantage. • Bachelor Degree in Hospitality/Hotel/Business Management is an advantage. Experience • Minimum 3 years experience working in a luxury hotel environment. • A minimum of 2 years Front Office experience in luxury hotels • Middle East experience is an advantage. • Hotel pre-opening experience is an advantage. • Prior experience with PSMS is an advantage. Skills • Clear communication; effective verbal and written communication skills in English is required. • Arabic speaker is an advantage. • Ability to plan and organize large projects. • Perform job with attention to details and the ability to organize and handle multiple tasks effectively. • Strong problem-solving skills. Position Related Requirements • Professional appearance. • Physical capabilities to stand for a long period of time. • Flexibility to work overnight as required. Company Industry Hotels / Hospitality Department/Functional Area Administration Keywords Hospitality Staffing Counselling Customer Satisfaction Quality Improvementiness Management Quality Standards Hr Guest Service Front Desk REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. 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