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ASSISTANT FRONT OFFICE MANAGER

Accor Hotels

Posted on April 30, 2019

2 - 3 years Manama - Bahrain

Any Nationality

Opening 01

Job Description

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Key tasks
MISSION
-Assists the Front Office Manager in overseeing the operational activities of the Front Office Department
-Responsible for continually focusing on quality and contributing to hotel profitability through effective cost controls
-Manages budgets together with the FOM according to occupancy and forecasting
-Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
-Deals with guests issues positively and always expose a wise approach when it comes to handling challenging situation/Guest case.
-Participate in the coverage of all Front of the House departments when required
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile


Essential and optional requirements
Skills:
-Pleasant personality with a good appearance
-Service and guest oriented
-Strong interpersonal skills
-Experienced in Front Office Management at luxury hotel segment
-Proficient knowledge of Hotel system (Opera)
Requirements:
-Degree in Hotel Management or Similar
-GCC Experience

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Keywords

ASSISTANT FRONT OFFICE MANAGER

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Accor Hotels

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.





AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world





AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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