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Assistant Front Office Manager

Steigenberger Hotel Business Bay Dubai

1 - 2 years United Arab Emirates - United Arab Emirates

Any Nationality


, Posted on March 9, 2018 1 Opening

Job Description

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About the Role:
A role has arisen for a highly motivated and hardworking individual. The main purpose of this position is to actively contribute to the successful achievement of Hotel s goals of High Standard Quality Guest Service.
Your key duties will include, but not limited to the following:
Financial Performance (Up selling, Room Revenue, Operation Auditing).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Ensure that personalized service is offered to each and every guest.
Ensures that the pricing policy and internal audit procedures are duly applied.
Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Is involved in recruitment of new team members for front office.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual.
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
Have a good knowledge of all systems and standard operating procedures of front office.
Ensures that guest documentation and information is available and up-to-date.
Provide high level of customer service and maintain a high profile in the day to day front office operations.
About You:
In order to be considered for this role, you will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge. You will possess 1+ years in a similar position in a 4* Or 5* property.
You will have a high degree of emotional intelligence , remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.
Excellent communication skills in written and spoken English is a must.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Assistant Front Office Manager Customer Service Recruitment Manager Internal Audit Front Office Executive Front Office Operations Standard Operating Procedures Team Training Medical Insurance Staff Training

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Steigenberger Hotel Business Bay Dubai


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