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Assistant Guest Relations Manager

Fairmont Hotels & Resorts

3 - 4 years Abu Dhabi - United Arab Emirates

Any Graduation. Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Assumes full responsibility of the Guest Services department
• Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support
• Completes regular quality assurance inspections and coach accordingly
• Represents the Guest Services department by attending all relevant meetings, and prepares the relevant reports and follow-up as requested
• Recruits new team members and ensures that they are provided with initial and on-going training, mentoring, and support
• Consistently has a presence with our colleagues while balancing the administrative needs of the position
• Ensures departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
• Ensures that our colleagues appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform.
• Conducts daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service
• Liaises with our Conference Services Department and our group contacts to ensure that all of our groups needs are well planned and achieved
• Ensures that the department s equipment is well cared for and properly maintained
• Ensures that Guest Services colleagues are well trained, and prepared for, the hotel emergency procedures
• Follows all Occupational Health and Safety regulations
• Ensures that the driveway traffic is managed effectively
• Ensures all Guest Services Colleagues adhere to the material outlined in the Fairmont Code of Ethics
• Assists the Housekeeping department by maintaining the cleanliness of the hotel driveway and lobby areas.


Industry Type : Hotels / Hospitality
Functional Area : Sales / Business Development

Desired Candidate Profile

Qualifications:
• Previous experience is an asset
• Previous leadership experience in Guest Services required
• Proven performance record in leading a department which achieved very high guest service, colleague satisfaction, and financial results
• Must have excellent communication skills, both written and verbal
• Must be highly organized, energetic and possess the ability to work well under pressure
Visa Requirements:
Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.
Living and working in Abu Dhabi : Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabi s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience. For more information about living in Abu Dhabi, we suggest you visit the following website:
www.visitabudhabi.ae

Keywords

Front Office Housekeeping Hospitality Manager Quality Assurance Administration Occupational Health Career Development Quality Standards Guest Relations

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Fairmont Hotels & Resorts

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout No rth America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
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