Coordinate the tasks and operations of departments under your supervision.
Prepare and produce detailed financial reports as required in a timely fashion.
Use various financial management skills to analyze performance results to identify profitability shortfalls or opportunities to reduce costs, improve overall profitability and meet budget goals.
Assist with the development of annual budgets and targets for areas under your supervision.
Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals.
Provide on-going communication to all areas under your supervision regarding policies, programmes and procedures.
Ensure all operating procedures are strictly adhered to for areas under your supervision.
Review and modify operating manuals for areas under your supervision as required.
Liaise regularly with other Managers to ensure efficient operations.
Conduct regular walkthroughs of public areas, back-of-house areas and guestrooms to ensure established Housekeeping standards are adhered to.
Manage the routine cleaning and preventive maintenance of all Hotel front and back of house areas.
Review hotel arrivals, departures and in-house reports to ensure all special Housekeeping arrangements are properly delegated and fulfilled.
Receive, prioritize, delegate and monitor housekeeping requests made by other departments in the Hotel.
Ensure guestroom and master keys are properly managed at all levels.
Ensure all guestrooms are serviced following established standards and procedures.
Be readily available to handle guest queries and resolve issues in a timely and professional manner.
Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
Ensure laundry, linens, and operating equipment are properly handled according to established standards and procedures.
Coordinate the regular service and maintenance of Housekeeping equipment and monitor their efficiency and utilization.
Coordinate tasks in the preventive maintenance programme as per schedule.
Ensure the full life cycle of items in the Hotel (linens, textiles, carpets, furniture, fixtures, uniforms, supplies and equipment, etc.) is managed through proper care, cleaning and maintenance.
Carefully manage department expenses as per budget requirements.
Manage purchasing, receiving and inventory management in areas under your supervision.
Ensure the best candidates fill vacancies by participating in the recruitment process of Supervisors and Line Employees as required.
Ensure all new Employees are properly oriented into their roles and provide personal coaching where required.
Assist in the evaluation of Supervisors and Line Employees during their probation period to assess employment eligibility.
Conduct regular performance appraisals for Line Employees to assess opportunities for development throughout their career with the Hotel and SBI.
Identify training opportunities and ensure training objectives are met for areas under your supervision by coordinating training tasks with the HR department and trainers.
Address issues with regard to Employee misconduct and disciplinary action as per HR procedures.
Manage the schedule, payroll, overtime and schedule requests for areas under your supervision to ensure proper coverage to meet business needs.
Attend and coordinate regular meetings including management and departmental meetings for areas under your supervision.
Monitor the condition of facilities and make recommendations on maintenance repairs or renovations and refurbishments requiring capital expenditure budgets to ensure an updated look and feel for the Hotel.
Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
Maintain a complete understanding of the Hotel s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
Perform other assignments to meet business needs as directed by your superiors.
Strong interpersonal and communication skills.
Strong leadership, coaching and counselling skills.
Strong analytical skills and strategic thinking.
Good financial management skills.
High attention to detail.
Ability to organize and lead complex projects.
Able to multi-task and prioritize tasks consistent with business objectives.
Computer literate with knowledge of Word, Excel, PPT, industry related software desired.
Must be fluent in English.