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Assistant IT Manager

Kempinski Hotel

10 - 12 years Dubai - United Arab Emirates

Any Nationality

, Posted on May 4, 2018 1 Opening

Job Description

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Assistant IT Manager
This position is responsible for managing all
local computer technology and services in the Hotel which can include, but is
not limited to: networks, hardware, operating systems, anti-virus, internet
access and all related systems, office automation and email systems,
departmental systems for front office, back office, sales & catering,
personnel, spa, and other network based software supporting these systems;
network security and compliance; where not the responsibility of the
Engineering department, cabling, access control system, voice and guest
Emerald Palace Kempinski Dubai
An impressive 100,000 square meters, the Emerald
Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36
are exquisitely spacious suites. Surrounded by pristinely landscaped tropical
gardens are eight highly appointed royal villas with stunning views of the Palm
Lagoon. The hotel s wide variety of international restaurants, boutique mall
and cinema provide ample dining and entertainment attractions. With its opening
in 2018, the hotel s classical design will complement the Kempinski Residences
and Hotel Apartments Palm Jumeirah, which has been developed in the same
architectural style and is located on the adjacent plot.
Key Responsibilities:
Responsibilities and essential job functions include but are
not limited to the following:
• First point of
contact for all computer related issues within the hotel.
• Solve technical or
operational problems as reported by the users.
• Ensure that equipment
is in proper working order and application performance is optimized
• Ensure that all 24/7
systems (i.e. front office, point of sale, email and internet) are monitored
and that technical service is available any time.
• Ensure that backups
are performed and checked on a regular basis.
• Ensure that hotel
network, systems and data is secured from unwanted intrusion and in line with
stated Kempinski standards and rules and regulations given by law.
• Ensure that IT
contingency systems for all key business areas are in proper working order and
that staff are trained in the switching to, and use of, these contingency
• Follow Kempinski
policies as they relate to the security and operation of the computer systems.
• Ensure that the IT
organizational requirements for legal, data protection and PCI compliance are
in place.
• Update all computer
systems with the latest security patches to minimize internal and external
access security risks.
• Train and maintain
back-up staff for each server-based application
• Ensure first level
support backup is in place for all systems and network.
• In cooperation with
all other department heads; design and implement new computer based procedures
that will improve profitability, operations and work efficiencies.
• Coordinate the
installation of all new applications or upgrades of existing applications.
• Coordinate and review
all new software development specific to the hotel, in accordance to Kempinski
policies and standards.
• Implement all corporate
IT related policies and procedures and carry out an annual self audit.
• Provide advice to
better expedite access and to improve the use of information in the Hotel.
• Take direction from
the Corporate IT department as it relates to the technical operation of
computer technology hardware and software.
• Communicate status,
risks and opportunities as it relates to IT to Corporate & Regional IT,
General Manager and Hotel Management.

• Responsible for
communication with computer vendors and Kempinski Corporate IT Department.
• Responsible for
timely preparation and submission of all IT budgets
• Responsible for the
management and control of all IT budgets according to an agreed plan and budget.
• Ensure a business
continuity plan is established and tested together with the department heads
for all part of the business supported by IT.
• Maximize employee
productivity and morale within the department and consistently maintain
discipline within hotel guidelines and local regulations.
• Schedule employees in
line with varying business levels in order to maximize productivity and
minimize payroll costs.
• Select and recruit
suitable employees for the department using prescribed set of policies and procedures.
• Identifie employees
with potential for promotion and/or transfer and makes appropriate development
plans for him/her together Director of People Services.
• Work within all
pre-set budgetary limits.
responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.

Industry Type : Hotels / Hospitality
Functional Area : IT Software

Desired Candidate Profile

Desired Skills & Qualifications:
• Preferably, combination of a company area or regional
position involved with Hotel systems configuration and administration and
working knowledge in service industry operations, managerial and international
• Minimum of 10 years experience in IT and the
hospitality industry
• English excellent oral and written skills
• Planning & organizational skills
• Follow-up
• Customer focus
• Interpersonal and intercultural skills
• Excellent communication and listening skills
• Experience of Kempinski standard systems
• Opera PMS/ Opera S&C
• Micros POS
• MS Office
• Windows AD
• LAN and WAN
• Novell GroupWise
• Watchguard
• Guest Facing
• Telephony and
Communication solutions
• Call Accounting
• Facilities and
Guest Service solutions
• HSIA solutions
About Kempinski
Hoteliers since
1897, we have travelled the world in search of the most fascinating
destinations without ever forgetting the finest traditions of our European
heritage. We are dedicated to please, educated to entertain, and we never
compromise on the European elegance of service. We pride ourselves on
delivering a beautiful performance for each and every one of our guests. And
for our employees, we provide a stage on which they can flourish and realise
their full potential.
Embrace an
experience as individual as you are


Front office Back office MS Office Auditing Hospitality SPA English Windows Payroll LAN

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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